Itsm Platform Administrator

2 days ago


Chennai Tamil Nadu, India Lincoln Electric Full time

Location**:Chennai**
Employment Status**:Salary Full-Time**
Function**:Information Technology**
Req ID**:26242**

**Responsibilities**:
**JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES)**
- The primary responsibility is to design, configure, and maintain the ITSM platform according to business needs
- Plan and implement system upgrades ensuring compatibility of existing configuration and customizations
- Manage user access, roles, and permissions within the platform
- Manage REST/SOAP API integrations, ensuring secure and efficient data exchanges
- Monitor system performance and troubleshoot issues

**Job Requirements**:

- Create and customize workflows for incidents, requests, problem management, change management, and service catalog processes
- Design and implement forms, templates, and business rules within the platform
- Leverage automation capabilities to streamline repetitive tasks and optimize service delivery.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to ITSM processes
- Ensure data integrity by managing data imports, exports, and transformations
- Identify opportunities for process improvement and automation within the ITSM framework
- Provide support for ITSM users on how to effectively use the platform
- Document the configuration of the ITSM environment


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