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Customer Success Executive

2 weeks ago

Mumbai, India MProfit Software Pvt. Ltd. Full time

**Company**: MProfit

**Job Title**: Customer Success Executive

**Location**: Nariman Point, Mumbai

**Company Profile**:
MProfit is a rapidly growing fintech company, backed & funded byRainmatter (an initiativeby Zerodha) and other reputed investors. With an aim to automate multi-asset investment tracking & reporting, MProfit provides wealth-tech solutions to Indian investors and financial advisors.

A powerful data insights platform, MProfit enables investors & wealth professionals to track all their investments in one place. MProfit’s data aggregation capabilities are cutting-edge, supporting data import from 700+ financial institutions

Today, MProfit is a leader in the wealth-tech ecosystem with customers in 300+ cities. We are rapidly expanding our amazing team and have promising new products, features & partnerships planned for the immediate future

**Position Overview**:
As a Customer Support Executive at MProfit, you will be a crucial part of our mission to provide exceptional customer service and support to our clients. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions.

**Roles and Responsibilities**:

- **Issue Resolution**:Investigate and troubleshoot customer concerns, escalating complex issues to the appropriate teams for resolution while ensuring timely follow-up and resolution.
- **Product Knowledge**:Develop and maintain a deep understanding of MProfit's wealth-tech solutions to provide accurate information and guidance to customers.
- **Data Management**:Ensure the accurate recording and documentation of customer interactions, inquiries, and issue resolutions in our CRM system.
- **Collaboration**:Collaborate effectively with cross-functional teams, including technical support and sales, to deliver seamless customer experiences.
- **Feedback Gathering**:Actively solicit and collect customer feedback and insights to identify opportunities for improvement and relay valuable information to relevant teams.
- **Adherence to Standards**:Adhere to company policies, procedures, and service standards to ensure consistency and excellence in customer service.

**Qualifications**:

- Bachelor's degree in a relevant field or equivalent work experience.
- 2 - 4 years of experience in customer support or a related role.
- Strong understanding of financial technology and SaaS platforms.
- Excellent communication skills in English and Hindi.
- Exceptional written communication skills in English.
- Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset.
- Proficiency in using help-desk softwares and ticketing systems.
- Strong organizational and time management skills.
- Familiarity with CRM/Helpdesk software like FreshDesk, ZohoDesk, ZenDesk, etc.

**Perks and Benefits**:

- **Incredible professional growth**: Opportunity to thrive in a high-impact role in a high-growth company backed by distinguished investors
- **Upskilling**: Opportunity to understand technology products and get a deep understanding of the fintech domain
- **Healthcare benefits**: Health insurance coverage for self and spouse
- **Time off**: Paid leaves, Sick leaves, and 2nd, and 4th Saturdays off to refresh and rejuvenate
- **What more?**: Casual dress code and free breakfast

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you willing to travel to Nariman point (office) for work ?
- Do you have fluency in English and Hindi?

**Education**:

- Bachelor's (required)

**Speak with the employer**
+91 9082860116