Customer Service Representative
4 days ago
We are looking for **Customer Service Representative** for our company.
**Company**: US based MNC
**Department**:CSR
**Experience**: 3 to 5 Years
**Job Location**: Prahlad Nagar
**Shift Timings: US Shift 6:30 PM to 3:30 AM (Night)**
**Week Off**:Alternate Saturday & All Sundays
**Job Summary**:
**Key Responsibilities**:
- Provide excellent customer service through calls.
- Answer customer queries promptly and accurately
- Resolve customer complaints in a timely and appropriate manner
- Escalate issues to the appropriate department as required
- Provide regular reports on customer feedback and complaints
- Maintain accurate records of customer interactions and transactions
- Identify areas for improvement in customer experience and suggest solutions
**Qualification & Skills**:
- Bachelor's degree or equivalent education/experience.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office
- Ability to work in a team environment.
- Strong problem-solving skills
- Ability to work under pressure and meet deadlines.
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
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