Customer Service Representative

4 days ago


Prahlad Nagar Ahmedabad Gujarat, India EXPRESS KITCHENS PVT LTD Full time

We are looking for **Customer Service Representative** for our company.

**Company**: US based MNC

**Department**:CSR

**Experience**: 3 to 5 Years

**Job Location**: Prahlad Nagar

**Shift Timings: US Shift 6:30 PM to 3:30 AM (Night)**

**Week Off**:Alternate Saturday & All Sundays

**Job Summary**:
**Key Responsibilities**:

- Provide excellent customer service through calls.
- Answer customer queries promptly and accurately
- Resolve customer complaints in a timely and appropriate manner
- Escalate issues to the appropriate department as required
- Provide regular reports on customer feedback and complaints
- Maintain accurate records of customer interactions and transactions
- Identify areas for improvement in customer experience and suggest solutions

**Qualification & Skills**:

- Bachelor's degree or equivalent education/experience.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office
- Ability to work in a team environment.
- Strong problem-solving skills
- Ability to work under pressure and meet deadlines.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person



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