Product Support Representative Iii

2 weeks ago

Pune, India Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

Application Managed Services (AMS) team provides technical L1 monitoring support to the FIS products and client’s Treasury and Payments business operations.

**What you will be doing**
- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents client information and recurring technical issues to support product quality programs and product development
- Knowledge of FIS products and services
- Strong analytical skills
- Knowledge in programming, business analysis or implementation of software products
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Excellent oral and written communications skills
- Strong problem solving skills.

FIS JOB LEVEL DESCRIPTION

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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