Only 24h Left: Product Support Representative Iii
4 weeks ago
Troubleshooting and Support Provide advanced technical support troubleshooting to clients via cases tickets and quickly engaging clients Phone Screenshare and or Chat Diagnose and resolve complex issues related to our HCM software in a timely accurate and empathetic fashion Escalate unresolved issues to higher-level support or development teams as necessary Advance knowledge and add value by becoming proficient in multiple UKG product disciplines Participate in on-call rotations to support critical client needs after hours 2-5 times a year Client Interaction Initial contact and face of the company while intaking and diagnosing customer inquiries ensuring high levels of customer satisfaction Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases Documentation and Reporting Document all client interactions and troubleshooting steps in the support CRM Salesforce Generate and analyze reports leverage and update knowledge articles and provide comprehensive instructions and updates via case management Assist in real-time supporting and mentoring of peers Provide feedback on operational processes and potentially engage in roundtables via cross-functional efforts for improvement Assist with product enablement 4 years of experience in a service and or technical support role preferably in the HCM SaaS sector Extensive experience processing and or supporting Payroll HR Time tasks systems and processes Bachelor s degree in information technology Human Resources Finance Business Administration or a related field Relevant certifications such as Certified Payroll Professional CPP or Fundamental Payroll Certification FPC are highly desirable UKG Pro Experience or relative HCM product support exposure SQL scripting and data base experience with MS SQL Ability to thrive in a fast-paced high demand environment Capability to work independently and as part of a cohesive team Proficient in using support ticketing systems and CRM software Salesforce
-
Product Support Representative Iii
2 days ago
Pune, Maharashtra, India UKG Full time**Job Description**: **Job ID**: - PRODU013453 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Pune City,India **Role**: - Product Support Representative III Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started....
-
Pune, Maharashtra, India Ultimate Kronos Group Full timeCompany Overview With 80 000 customers across 150 countries UKG is the largest U S -based private software company in the world And we re only getting started Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on At UKG you get more than just a job You get to work with purpose Our...
-
Pune, Maharashtra, India Ultimate Kronos Group Full timeCompany Overview With 80 000 customers across 150 countries UKG is the largest U S -based private software company in the world And we re only getting started Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on At UKG you get more than just a job You get to work with purpose Our...
-
Pune, India UKG Full timeJob Description Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on. At UKG, you get more than just a job. You get to...
-
Product Support Representative III
13 hours ago
Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.At UKG, you get more than just a job. You get to work with...
-
Only 24h Left: Customer Service Representative
3 weeks ago
Pune, India Mphasis Full timeJob Description Job Title : Tr Customer Support Officer - BPO Work Location :Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune-411014 (Work from office) Shift time : M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift ) Two ways cabs available uptill 40 kms (Complete Night shifts only) Responsibilities Mphasis...
-
Solution Architect
4 days ago
Pune, Maharashtra, India Left Right Mind Full timeWe are looking for a Software Solution Architect to join us in helping our clients benefit from our expertise in customer experience, enterprise solutions & product development. As a technologist at Left Right Mind, you will do the following activities - Drive technical projects and take pride in building systems that are usable, functional & scalable. -...
-
Quality Assurance Associate
1 week ago
Pune, Maharashtra, India Left Right Mind Full timeWe are looking for a Quality Assurance (QA) associate - Automation to develop and execute automated test solutions to ensure product quality. QA Associate responsibilities include designing and implementing tests, debugging and defining corrective actions. You will be looking after creating detailed, comprehensive and well-structured test plans and test...
-
Product Support Representative Iii
2 days ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/BusinessAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...
-
Product Support Representative Iii
2 weeks ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
