Product Support Representative Iii

3 days ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Engineering
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

At FIS we are looking for a Product Support Representative to join the FIS.

**What you will be doing**

The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions. You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems. Strong analytical skills are required to resolve issues of a technical and functional nature.

**What you bring**
- Extensive experience of software/service solutions delivered on a hosted environment
- Experience on Technical/L2/L3 Support
- Competent in best practice principals of Client Communication and Support.
- Knowledge of the financial services marketplace.

**Skills**
- OS: UNIX, LINUX, Windows
- Hands on experience on FIX Protocol, SQL, Scripting (Perl/Shell/Python) added advantage.
- Good understanding of Order Management System.
- Hands on experience on debugging/tracing logs

**Added bonus if you have**:

- Knowledge of FIS’ products and services.
- Knowledge of the business goals, objectives, and business operations for the appropriate FIS organization
- Knowledge of financial services industry
- Knowledge of basic financial analysis principles and ratios

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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