Product Support Representative Iii

2 weeks ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

**What you will be doing**
- Issue Management of issues logged with Client Services that includes;
- Accurate and timely logging of issues
- Prioritize issues according to set guidelines
- Issue investigation and resolution
- Issue escalation where required - both internally and externally with customer
- Manage expectations with the client around timelines, support approach and status
- Organize WebEx sessions / Conference Calls for issue investigation and resolution.
- Keep up to date on functionality available in relevant product(s) and latest releases of new features or modules
- Ability to work under pressure, both in terms of deliverable deadlines, but also in communication with clients under difficult situations.

**What you bring**
- Advanced knowledge of working with IntelliMatch, Payments Investigation.
- Troubleshoot complex issues involving Load Balanced environments
- Knowledge about various environments involving MQ, Citrix, n-tier architecture, Public/private cloud
- Understand complex DB objects - stored procedures, database views, triggers, database structure
- Ability to write SQL statements (joins, updates, scripts for analysis, etc.) - Desired
- Experience around Crystal Reports and SSRS

**Added bonus if you have**:

- Knowledge of FIS’ products and services.
- Knowledge of the business goals, objectives, and business operations for the appropriate FIS organization
- Knowledge of financial services industry
- Knowledge of basic financial analysis principles and ratios

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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