CRM Support

1 week ago

Gachibowli Hyderabad Telangana, India AdyatanTech Full time

-Employment TypeFull TimeJob Posting Date18/07/2025**About Adyatantech**:
**Location**:**

Gachibowli, Hyderabad

CRM Support Specialist (Dynamics 365 Environment)

**Position**: CRM Support Specialist

**Employment Type**: Full-time with AdyatanTech

**Role Overview**:
**Key Responsibilities**:**
- **Technical Support**: Troubleshoot and resolve technical issues related to Dynamics 365 CRM, ensuring mínimal downtime and high user satisfaction.
- **User Assistance**: Assist end-users with navigation, data entry, and customization within the Dynamics 365 environment.
- **System Maintenance**: Monitor system performance, perform routine maintenance, and ensure adherence to best practices.
- **Configuration and Customization**: Implement minor customizations and configurations as needed, including workflows, dashboards, and reports.
- **Data Management**: Oversee data integrity, execute data imports/exports, and manage data cleanup efforts.
- **Documentation**: Create and maintain detailed documentation for support processes, FAQs, and system configurations.
- **Training**: Provide training to users to maximize their productivity with Dynamics 365 CRM tools.
- **Collaboration**: Work closely with the IT team and third-party vendors to address escalated issues and implement enhancements.

**Key Benefits of Joining AdyatanTech**:**

**Learning and Development Opportunities**:Continuous learning is at the core of our culture. You’ll have access to training programs, workshops, and mentorship to enhance your skills and stay ahead in the ever-evolving tech landscape.

**Innovative Projects**: Work on projects that challenge you and contribute to groundbreaking solutions. Our commitment to innovation ensures that you will be at the forefront of technological advancements.

**Collaborative Environment**: Join a collaborative and inclusive work environment where your ideas are valued, and teamwork is celebrated. At AdyatanTech, we believe in fostering a culture of collaboration and mutual growth.

**Career Growth**: As a member of our team, you will have many opportunities for career advancement. We invest in our employees and provide a clear path for professional growth.

**Qualifications**:**
- **Experience**: 5+ years of experience in Microsoft Dynamics 365 CRM support.
- **Technical Proficiency**: Strong knowledge of Dynamics 365 CRM modules, Power Platform (Power Automate, Power Apps), and integrations.
- **Problem-Solving**: Ability to analyze issues, identify root causes, and implement effective solutions.
- **Communication**: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
- **Certifications**: Microsoft Dynamics 365 certifications are highly desirable.
- **Tools**: Familiarity with tools like Azure DevOps, SharePoint, and other Microsoft ecosystems is a plus.
- **Education**: Bachelor’s degree in computer science, Information Technology, or a related field (preferred).

**Additional Notes**:**
- We conduct two appraisals in a financial year, scheduled in **April** and **November**.
- **Performance bonuses** are awarded based on individual contributions to billing projects.

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