Customer Relationship Executive

19 hours ago


Patna City Outer Patna Bihar, India Budha Shakti Pvt Ltd. Full time

**Job Title**: Customer Relationship Executive **Key Responsibilities**:

- Serve as the primary point of contact for customers, addressing inquiries, issues, and feedback promptly and professionally.
- Build and maintain long-term relationships with customers, ensuring satisfaction with products and services.
- Handle and resolve customer complaints, ensuring timely resolution while maintaining a positive customer experience.
- Provide accurate information to customers regarding product features, benefits, and promotions.
- Collect customer feedback and share insights with relevant teams to help improve services and products.
- Develop strategies to maintain customer loyalty, identify opportunities for upselling or cross-selling.
- Work closely with sales, marketing, and product teams to ensure smooth service delivery and alignment with customer needs.
- Maintain accurate and up-to-date customer records in the CRM system for efficient follow-ups and tracking.
- Track customer satisfaction and report on key metrics to management for continuous improvement.

**Qualifications**:

- 1-3 years of experience in customer service or relationship management.
- Strong communication and interpersonal skills.
- Problem-solving abilities and attention to detail.
- Ability to manage multiple customer accounts and tasks simultaneously.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Bachelor’s degree in Business, Marketing, or related field (preferred).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9031048291



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