Customer Support Executive

5 days ago

Patna Bihar, India Diksha Online Software Full time

**Job role**: Customer Care Executive-
**Position**: Customer Support Executive-
**Location**: Patna, Bihar-
**Job Type**: Full-time-
**Experience**: 0-2 years-
**Age Limit**: Below 30 Yrs-
**Salary**: As per industry standards-
**Benefits**: Paid leaves, Performance bonus, Skill development.**Job description**:
We are looking for young graduates with good communication and active listing skills to join our team as a customer support executive to help us develop and maintain positive relationships with customers. To be successful in this position, you must possess excellent communication, empathy and problem solving skills.

**Responsibilities**:

- Efficiently handling inbound and outbound calls and transferring them to the relevant department.
- Addressing customer concerns and resolve issues effectively.
- Building strong customer relationships.
- Ensuring the customer has a positive experience with the company.
- Fixing appointments based on the availability of customers and clients.
- Assisting customers if they are facing a problem and troubleshooting it.
- Collaborating with internal teams to meet client requirements.
- Conducting surveys to collect data about customer satisfaction and brand awareness.
- Informing the customers about updates, promotions and policies.

**Skills and Qualifications**:

- Any Graduate who has exceptional communication and interpersonal skills.
- Minimum 0-2 years of experience in customer care role.
- Analytical thinking and problem-solving Skills.
- Strong phone contact handling skills and active listening.
- Professional approach in answering calls.
- Proficiency in photoshop or illustrator preferred.
- Ability to develop and maintain positive working relationship with clients.
- Prior experience as a telecaller or customer care executive will be a plus.

**Interested?**:

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