Customer Support Executive

2 weeks ago

Patna, India AIOR Patna Full time

**Responsibilities - Job Profile**:

- Update our CRM system with information about patient and useful discussions & Appointment booking
- Take proper follow up with the users/ patients regarding their visits to hospital & update details in our CRM system
- Provide accurate, valid and complete information by using all the tools/documents/resources available
- Identify and access issues/concerns and resolve them to the satisfaction
- Share feature requests and effective workarounds with team members
- Provide proper information about AIOR Hospital to users
- Follow up with patients to ensure their concerns are addressed
- Gather patients feedback and share with Marketing teams
- Assist in training junior Customer Support Representatives
- Generate CRM data reports with proper details & co-ordinate with Doctor and management team

**Requirements and skills**:

- Should have computer skills including but not limited to MS Excel, Ms Word, good typing skills, etc.
- Familiar with CRM / help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Quick learner & good team player
- Maintaining a pleasant working environment for your team

**PREFERENCE**:
**Min 1 of relevant experience as a Customer Support Specialist or similar CS role will be preferred**

**Familiarity with Healthcare / medical domain / hospital industry will be preferred & best salary can be offered.**

**WHATSAPP YOUR CV TO - 9762127373 AND 9955605600**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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