Customer Support Executive

6 days ago

Kankarbagh Patna Bihar, India AIOR Patna Full time

We are looking for a Customer Support Specialist / Executive to assist our Patients by providing the information about our Hospital treatments available in Orthopedics, proper treatment types & details, book Appointments etc..

Customer Support Specialist's responsibilities include handling patient queries, providing treatment information, and guiding users through features & services available at AIOR Patna. To succeed in this role, you should be an excellent communicator who can earn our Patient's trust. You should also be familiar with CRM software.

Ultimately, you will help establish our reputation as a Best Orthopedic Hospital that offers excellent & high end treatment to patients.

**JOB Responsibilities**
- Update our CRM system with information about patient and useful discussions & Appointment booking
- Take proper follow up with the users/ patients regarding their visits to hospital & update details in our CRM system
- Provide accurate, valid and complete information by using all the tools/documents/resources available
- Identify and access issues/concerns and resolve them to the satisfaction
- Share feature requests and effective workarounds with team members
- Provide proper information about AIOR Hospital to users
- Follow up with patients to ensure their concerns are addressed
- Gather patients feedback and share with Marketing teams
- Assist in training junior Customer Support Representatives
- Generate CRM data reports with proper details

**Requirements and skills**
- Should have computer skills including but not limited to MS Excel, Ms Word, good typing skills, etc.
- Familiar with CRM / help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Quick learner & good team player
- Maintaining a pleasant working environment for your team

**PREFERENCE**:
**Min 1 of relevant experience as a Customer Support Specialist or similar CS role will be preferred**
**Familiarity with Healthcare / medical domain / hospital industry will be preferred & best salary can be offered.**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Patna, Patna - 800020, Bihar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: One location

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