Customer Care Executive

2 days ago

Patna Bihar, India Quicktech Labs Full time

**About Us**:
Update247 is a fast-growing hospitality technology platform helping thousands of accommodation providers manage bookings, distribution, and guest experiences seamlessly. As we expand, we’re looking for a **Customer Care Executive** who can be the first point of contact for our valued clients.

**Your Role**:
**Key Responsibilities**:

- Troubleshoot client queries related to bookings, property setup, or system features.
- Log and track issues in our support system.
- Provide clear and professional communication in English.
- Collaborate with our technical and onboarding teams to escalate or resolve complex issues.

**What We’re Looking For**:

- Strong English skills—both written and spoken.
- Friendly and confident phone manner.
- Excellent communication and problem-solving abilities.
- Prior experience in customer support, preferably in tech, SaaS, or hospitality (a bonus).
- Ability to learn quickly and explain technical features in simple terms.

**Why Join Us?**
- Be part of a growing and supportive team.
- Flexible work options.
- Opportunity to grow in the hospitality tech space.

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Morning shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 4 years (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 25/05/2025
Expected Start Date: 02/06/2025

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