Customer Care Executive

4 days ago

Rajendra Nagar Patna Bihar, India Travellia solutions private limited Full time ₹ 1,20,000 - ₹ 1,50,000 per year

Job Title: Customer Care Executive(Part-Time)

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a

Customer Care Executive. As a Customer Care Executive, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction. You will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products or services. The ideal candidate will have excellent communication skills, a friendly and empathetic demeanor, and the ability to handle customer concerns effectively.

Responsibilities:

Serve as the first point of contact for customers via phone, email, or chat, and provide prompt and accurate responses to their inquiries.

Listen attentively to customer concerns, identify the root cause of the issue, and provide appropriate solutions or escalate complex problems to higher-level support teams.

Maintain a professional and courteous tone in all interactions with customers, ensuring a positive customer experience.

Provide product information, resolve service-related issues, and assist customers in navigating our systems or processes.

Document all customer interactions and details of inquiries or complaints accurately in the CRM system.

Collaborate with other teams within the organization to resolve customer issues or address service-related concerns.

Follow up with customers to ensure their inquiries or issues have been resolved to their satisfaction.

Identify opportunities to enhance the customer experience and provide feedback to management.

Stay updated on product knowledge, company policies, and industry trends to better assist customers.

Requirements:

High school diploma or equivalent; a degree in a relevant field is a plus.

Proven experience in a customer service or call center role is preferred.

Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely.

Strong problem-solving skills and the ability to think quickly on your feet.

Empathetic and patient, with the ability to handle challenging customer interactions.

Proficient computer skills and experience working with CRM systems or customer support software.

Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.

Flexibility to work in shifts, including evenings, weekends, and holidays, as required.

If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and customer-focused environment, we would love to hear from you. Join our team as a Customer Care Executive and contribute to our commitment to delivering an outstanding customer experience.

Job Types: Full-time, Part-time

Pay: ₹12, ₹12,500.00 per month

Ability to commute/relocate:

  • Rajendra Nagar, Patna, Bihar: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

  • Customer Care Executive

    11 hours ago

    Rajendra Nagar, Patna, Bihar, India Travellia solutions private limited Full time

    Job Title: Customer Care Executive Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a **Responsibilities**: Listen attentively to customer concerns, identify the root cause of the issue, and provide appropriate solutions or escalate complex problems to higher-level support teams. Maintain a professional and...

  • Customer Care Executive- Bhojpuri

    10 hours ago

    Rajendra Nagar, Patna, Bihar, India Hearzap Full time ₹ 84,000 - ₹ 3,60,000 per year

    We're Hiring: Customer Care Executive (Bhojpuri Mandatory) – Rajendra Nagar, PatnaCompany: HearzapLocation: Rajendra Nagar, PatnaPosition: Customer Care ExecutiveSalary: Up to ₹20,000 per monthJob Responsibilities:Handle inbound and outbound customer calls with professionalism.Provide accurate information about products and services.Resolve customer...

  • Customer Care Executive

    1 week ago

    Patna, Bihar, India Travellia solutions private limited Full time

    Job Title: Customer Care Executive Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a **Responsibilities**: Listen attentively to customer concerns, identify the root cause of the issue, and provide appropriate solutions or escalate complex problems to higher-level support teams. Maintain a professional and...

  • Customer Care Executive

    1 week ago

    Patna, Bihar, India Panchmukhi air and train ambulance pvt ltd. Full time

    **Position: Business Development Executive/Telecalling Executive** **Experience - Freshers with good English communication** **Location: Patna** **Company Overview**: Panchmukhi Air and Train Ambulance Service Pvt Ltd is a leading provider of emergency medical transportation services across India. We specialize in air and train ambulance services, offering...

  • Customer Care Executive

    1 week ago

    Patna, Bihar, India Quicktech Labs Full time

    **About Us**: Update247 is a fast-growing hospitality technology platform helping thousands of accommodation providers manage bookings, distribution, and guest experiences seamlessly. As we expand, we’re looking for a **Customer Care Executive** who can be the first point of contact for our valued clients. **Your Role**: **Key Responsibilities**: -...

  • Customer Care Executive- Electronics

    2 days ago

    Patna, Bihar, India Medhavi Skills University Full time

    Role-Customer Care Executive - electronics Skills Required - TOT Certified Min 2 years of relevant Experience Educational Qualification - Diploma ( Electronics ) - I.T.I ( Electronics ) - CITS ( Certified in relevant field ) Location - Patna & Jamui **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹27,000.00 per month **Benefits**: -...

  • Customer Care Executive

    10 hours ago

    Patna, Bihar, India Travellia solutions private limited Full time

    Job Title: Customer Care Executive(Part-Time) Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a **Responsibilities**: Listen attentively to customer concerns, identify the root cause of the issue, and provide appropriate solutions or escalate complex problems to higher-level support teams. Maintain a...

  • Customer Care Executive

    5 days ago

    Boring Road, Patna, Bihar, India Zee Interior Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Full job descriptionCustomer Care Executive-Female Only (Do NOT APPLY-Age Above 40 & Outside Chennai Candidates)Responsibilities:Manage appointment for clientsFollow enquires to fix appointmentsMaintain records and reportingEducational Qualification & Experience required:Must have Bachelor degreeShould have minimum 1 year experience in customer handlingWe...

  • Customer Care Executive

    1 week ago

    Patna, India Amiure International Pvt Ltd.(Rail Recipe) Authorised Partner of IRCTC Full time

    **JOB DESCRIPTION OF CUSTOMER CARE EXECUTIVE**: **Amiure International Pvt Ltd is a web designing company that deals with rail recipe all across the networks in India and is an authorised partner with IRCTC.** **Roles and Responsibilities of customer care executive**: - Identify and assess customers’ needs to achieve satisfaction - Build sustainable...

  • Customer Care Executive

    1 week ago

    Fraser Road Area, Patna, Bihar, India AMAZON INFOSOLUTION PVT LTD Full time

    **JOB DESCRIPTION OF CUSTOMER CARE EXECUTIVE**: **Amiure International Pvt Ltd is a web designing company that deals with rail recipe all across the networks in India and is an authorised partner with IRCTC.** Minimum Qualification - FRESHER Considered(Both males and females) Salary - 9k to 12k Shift Timing Day - 9am to 6pm for girls Evening - 1.30pm to...