CRM Officer

6 days ago

Mumbai Maharashtra, India Munzer Bharat Pvt Ltd Full time

**Job Role**: CRM Officer

**Locations**:HO - Navi Mumbai

**Experience**: 6 months to 1 year

**Qualification**: Graduate - Any Specialization; Preference to Graduate from Hospitality. Bachelors in any stream with expertise in excel, Hindi, English, south Indian languages (Kannada)to be known.

**Industry**: Manufacturing Biodiesel from Liquid Waste (Used Cooking Oil)

**Functional Area**: Customer Support

**Role Category**: Business support

**Role**: CRM Officer

**Key Responsibilities**:

- Supporting all initiatives undertaken by Business in the marketplace.
- Market research towards focused market initiatives or development plan.
- Coordinate with Finance towards Budget monitoring and expenses control, support to Business team.
- Coordinate with Logistics toward improving service levels for collections - receivables management and alignment with service providers.
- Lead generation through cold calling, research and networking for the project.
- Assist in documenting and creating summary reports of the ongoing projects.
- Developing and maintaining database as required on regular basis.
- Market Research work related to Business and New area of operations.
- With respect to Customer Service - To profile the prospects, understand their concerns and requirements for smooth flow of day-to-day task of the sales team as well as Vendors.
- Follow up with the UCO Officers for the visits planned if proposed by the Team Leads.
- Communicating within the Departments for smooth operations.
- Maintain regular follow-up and interaction with the identified prospects for proper and complete understanding of requirements.
- Follow-ups regarding Pick up of UCO.
- Maintain and regular housekeeping of the Master data of the vendors.
- Assist the Sales team with respect to UCO App.
- Build and promote strong and long-lasting interpersonal customer relationships with existing and new clients.
- Good command over south Indian languages (Kannada), English, Hindi and local language.
- Proactive and Self Motivated, Relationship Building, Good Team Leader
- Good communication and interpersonal abilities.
- Strong multitasking, time management, and target achieving skills.

Proactive and self-motivated.
- Good knowledge on making PPTs / Excel.
- Good knowledge of MS Office, databases and information systems.
- Willingness to travel for new projects - wrt Business & Logistics setup

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Sales & Marketing: 2 years (preferred)

Work Location: In person

Application Deadline: 15/12/2024
Expected Start Date: 29/11/2024

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