CRM Executive

1 week ago


Jogeshwari East Mumbai Maharashtra, India New Horizon Full time ₹ 3,00,000 - ₹ 4,80,000 per year

Job Title: CRM Executive

Location: Mumbai

Experience: 3–5 years

Salary Range: ₹25,000 – ₹40,000 per month

Job Responsibilities:

Manage and maintain CRM database ensuring accuracy and timely updates.

Build and maintain strong client relationships to enhance customer satisfaction.

Track, analyze, and report customer interactions and data to improve business performance.

Coordinate with sales, marketing, and operations teams for smooth client servicing.

Handle customer queries, escalations, and ensure effective resolution.

Suggest and implement process improvements to maximize CRM efficiency.

Requirements:

Graduate in any discipline (MBA preferred).

3–5 years of experience in CRM / customer relations / client servicing.

Strong communication and interpersonal skills.

Proficiency in MS Office and CRM tools (Salesforce, Zoho, HubSpot, etc. preferred).

Ability to analyze data and prepare reports.

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Job Type: Full-time

Pay: ₹25, ₹40,000.00 per month

Work Location: In person


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