Front Office Coordinator

2 days ago

Kakkanad Kochi Kerala, India Voxtron Solutions Full time

**Key Responsibilities**:
1. Call Management:
Handle and route incoming calls professionally, ensuring prompt and courteous responses.

Address customer inquiries, escalate them to the IT Support Manager when necessary.

Maintain detailed call logs and records of interactions for follow-up.

2. Customer Interaction Support:
Act as a point of contact between customers and the IT Support team.

Coordinate with clients to schedule appointments, service updates, and provide regular follow-ups.

Respond to customer queries with professionalism and a customer-first attitude.

3. Administrative Support:
Assist the IT Support Manager in maintaining reports, tracking tickets, and preparing documentation.

4. Communication and Coordination:
Ensure timely communication between the IT team and customers.

Collaborate with internal teams to resolve service issues and ensure customer satisfaction.

Maintain a professional and approachable demeanor to foster positive interactions with both clients and colleagues.

5. Reception Area Management:
Maintain a tidy, welcoming, and organized front office space.

Greet and assist visitors, ensuring they are directed to the appropriate department or person.

**Key Skills and Qualifications**:

- Communication Skills: Strong verbal and written communication skills.
- Customer Focus: Professional, empathetic, and customer-oriented approach.
- Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and MS Office tools (Excel, Word, Outlook))
- Interpersonal Skills: Strong ability to collaborate and coordinate with internal teams and customers.

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- How many years of experience do you have in total?
- Are you skilled in MS office?
- Are you familiar with any Customer Relationship Management (CRM) tools?
- How would you rate your verbal communication skills in English?
- Have you previously handled incoming customer calls in a professional setting?

Work Location: In person

Expected Start Date: 20/08/2025

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