Customer Success

7 days ago

Gurgaon, India Fretron Private Limited Full time

**Roles and Responsibilities**:

- Assist the Customer Success (CS) Team in managing clients to the best of their abilities.
- Working with the CS team for each of the Client's life-cycle stages i.e. Onboarding, Adoption, Engagement, Data analysis, Value Delivery (regular and custom reports, business analysis)
- Clearly communicate and guide customers on their product journey as a trusted advisor
- Actively manage the customer relationship and the lifetime value of clients across a large and diverse assigned customer base.
- Renew long-term customer contracts, ensure timely renewals, and work with the Sales team to discover new up-sell opportunities.
- Be the voice of the customer.
- Maintain proactive, regular contact within accounts to maximize their success and usage, as well as additional revenue opportunities.
- Raise open issues with cross-functional teams and drive resolution in a timely manner.
- Training customers, driving adoption of the product and measuring and monitoring the product features that customers find meaningful.
- Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers.
- Coordinate with finance teams for billing.

*

**Requirements**:

- Strong written and verbal communication skills.
- Minimum 2 years of experience in the Customer Success Domain. Experience in B2B software products would be preferred.
- Ability to work well and thrive in a team environment.
- Excellent command of MS Office or equivalent suite, especially Excel/Spreadsheets.
- Should be of proactive nature and hardworking.

**Salary**: ₹200,000.00 - ₹500,000.00 per year

Schedule:

- Fixed shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Gurugram, Gurgaon - 122003, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: One location

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