Customer Success Associate

16 hours ago

Gurgaon, India eshopbox Full time

Eshopbox is looking forward to hire a prolific and talented Customer Success Associate. Our customers pay us over time, and Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need senior managers to drive success for our customers and ensure they reach their desired outcomes from the usage of far eye. This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, scaling, etc.).

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**Wondering what your Responsibilities would be?**

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- On board new customers/clients
- Define and optimize customer journeys.
- Gather and provide feedback from/to other departments, including Sales, Services, Support, Product, and others, to improve the customer experience
- Create company-wide customer feedback loop Help foster company-wide culture of Customer Success
- Showcases newly released features and maximize the usage of relevant features.
- Do an in-depth analysis of your customers and suggest improvements to their ecommerce operation.
- Identify up sell opportunities and ensure renewals
- Schedule and complete monthly business reviews with the customers.
- Manage customer escalations with speed and urgency, mobilizing resources across the company as appropriate.

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**What Makes you Eligible?**

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- Fresher with excellent written and verbal communication skills.
- An ability to understand business problems, thinks of solutions, and also effectively communicates the same.
- Net Churn, Logo Churn.
- Building Advocacy and Champions.
- Analytical and Process Oriented mind set.
- Combined Background of Sale and Customer Success experience.
- Exposure to Internet/Ecommerce sector.
- Basic knowledge of Excel.

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We look forward to hearing from you

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