Customer Success Associate

2 days ago

Gurgaon, Haryana, India Pragyani Business Solutions Full time ₹ 5,80,000 - ₹ 6,50,000 per year

Job Title: Customer Success Associate - L1 (Dutch / German- Certified)

Work Mode: Work From Office

Process: International Process

Headcount: 10

Job Description

We are looking for a highly skilled Customer Success Associate - L1 with C1-level Dutch / German language proficiency to join our international customer service team at Siemens. The ideal candidate will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience.

Key Responsibilities:

  • Provide customer assistance and issue resolution in Dutch/ German and English.
  • Document customer interactions and maintain records in the system.
  • Ensure end-to-end resolution of customer queries within defined timelines.
  • Follow communication guidelines and maintain a professional and courteous approach.
  • Collaborate with internal teams for complex problem resolution.

Key Requirements:

  • Education: Graduate with a technical background.
  • Experience: At least 1 year of experience in an international customer service domain.
  • Language Proficiency:
  • C1 Certified in Dutch/ German (mandatory).
  • Excellent communication skills in English and Dutch with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
  • No grammatical or pronunciation errors.
  • Work Mode: Work from Office.
  • Shift: Rotational shifts (for both male and female employees).

Salary & Benefits:

  • Salary: Up to ₹7.0 LPA.
  • Interview Rounds:
  • HR Round
  • Operations Round
  • Versant Round
  • Cab Facility: Provided.

Job Type: Full-time

Pay: ₹580, ₹650,000.00 per year

Work Location: In person

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