Ticketing Executive

2 weeks ago

Andheri Mumbai Maharashtra, India Evertiz Solutions Full time

**Job Title**: Ticketing Executive
**Experience Level**: 4-5 years
**Job Location**: Andheri (E)

**Job Type**: Full-time

**Responsibilities**:
**GDS Expertise**:

- Proficiently operate Global Distribution Systems (GDS) to facilitate accurate and efficient booking of flights, hotels, and other travel-related services.
- Stay updated on GDS technologies, tools, and functionalities to optimize workflow.

**Online Ticketing and Comparison**:

- Demonstrate a deep understanding of online ticketing platforms and tools.
- Conduct thorough comparisons of ticket prices, itineraries, and other relevant details to ensure the best options for clients.
- Utilize online booking platforms to streamline the ticketing process and enhance customer satisfaction.

**Booking Management**:

- Manage end-to-end booking processes, including reservation, ticket issuance, and any required modifications or cancellations.
- Collaborate with airlines, hotels, and other service providers to resolve booking issues promptly.

**Customer Service**:

- Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring a seamless travel experience for clients.
- Communicate effectively with clients to understand their preferences and requirements.
- **Fluency in Gujarati is mandatory** to effectively handle and support Gujarati-speaking clients.

**Documentation and Reporting**:

- Maintain accurate records of bookings, cancellations, and modifications.
- Generate reports as required to analyze trends, track performance, and identify areas for improvement.

**Compliance and Regulations**:

- Stay informed about industry regulations and compliance requirements related to ticketing and travel services.
- Ensure adherence to all relevant policies and procedures.

**Qualifications**:

- Minimum of 4-5 years of experience in a similar role within the travel industry.
- Proficiency in using Global Distribution Systems (GDS), with a strong preference for experience with major GDS platforms.
- In-depth knowledge of online ticketing platforms and comparison tools.
- Strong organizational and multitasking skills to manage multiple bookings simultaneously.
- **Fluency in Gujarati and English** (spoken and written) is mandatory.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in handling bookings and customer information.
- Familiarity with travel industry regulations and compliance standards.

**How to Apply**:
**OR** Contact HR Shavin at **7900054498**.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹550,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Experience**:

- Ticketing: 4 years (preferred)
- Global Distribution System: 2 years (preferred)
- Online Ticketing: 2 years (preferred)

**Language**:

- English (preferred)
- Gujarati (preferred)

**Location**:

- Andheri E, Mumbai - 400059 (preferred)

Work Location: In person

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