Ticketing Executive

2 days ago


Andheri Mumbai Maharashtra, India Novex Communications Pvt. Ltd Full time

**Job Description: Ticketing Executive**

**Position**: Ticketing Executive
**Location**: Andheri West
**Employment Type**: Full-time

**About Us**:
Velvet Vacation is a brand of Tahini Hospitality Private Limited. THPL is a leading Private Limited Indian Non-Government Company incorporated in India on May 19, 2009 and has a history of 14 years and four months. Its registered office is in Mumbai, Maharashtrawe believe that travelling broadens the mind and changes the way you think. The people you meet and the experiences you have given you an improved ability to empathise with different situations and people.

**Key Responsibilities**:

- Process ticket bookings, cancellations, and modifications using Galileo and Amadeus systems.
- Assist clients with travel-related inquiries and provide accurate information regarding fares, availability, and travel options.
- Ensure all bookings are handled efficiently and in compliance with company policies and procedures.
- Maintain up-to-date knowledge of travel industry trends and fare structures.
- Collaborate with other team members to resolve any issues or discrepancies related to ticketing.
- Handle customer complaints and concerns professionally, providing prompt solutions and follow-up.
- Generate and maintain accurate reports related to ticketing activities.

**Qualifications**:

- Bachelor's degree in any field.
- 1 to 5 years of experience in a ticketing or travel-related role.
- Proficiency in Galileo and Amadeus systems is mandatory.
- Strong communication and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Customer-oriented with a problem-solving mind-set.

**Desired Skills**:

- Experience with other GDS systems or ticketing platforms is a plus.
- Basic understanding of airline fare rules and ticketing processes.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Work Location: In person


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