Ticketing Executive

8 hours ago

Mumbai Maharashtra, India SaffronBizz Solutions LLP Full time

We have an excellent opportunity for the profile of **Ticketing Executive**

**Experience**: 3-6yrs

**Location**:Malad

This role involves efficiently handling ticket bookings, ensuring
accuracy, and providing excellent customer service.

**Responsibilities**:
1. Airline Ticketing:

- Handle the entire airline ticket booking process, including issuing tickets for domestic
and international flights.
- Stay updated on airline regulations, fare rules, and industry trends.
2. Customer Service:

- Assist clients in selecting suitable travel options based on their preferences and budget.
- Address customer inquiries and concerns promptly and professionally.
3. Booking and Reservation Management:

- Process ticket bookings accurately and efficiently using relevant reservation systems.
- Confirm reservations, handle changes, cancellations, and issue refunds when necessary.
- Ensure compliance with airline and travel industry regulations.
4. Sales and Upselling:

- Promote additional services, such as seat upgrades, travel insurance, and other relevant
offerings to enhance the customer experience and increase revenue.
- Achieve sales targets by effectively communicating the value of various travel products.
5. Technology Proficiency:

- Utilize ticketing and reservation systems to manage bookings and customer information.
- Stay updated on industry technologies and trends to enhance operational efficiency.
6. Documentation:

- Prepare and organize travel documents, itineraries, and other necessary paperwork
related to ticket bookings.
- Maintain accurate records of customer interactions and bookings.

7. Crisis Management:
a. Handle unforeseen circumstances, such as flight delays or cancellations, with
professionalism and urgency.
b. Provide alternative solutions and assistance during travel disruptions.

Qualifications:

- Proficiency in using ticketing systems and relevant software.
- Strong knowledge of airline regulations, fare structures, and travel destinations.
- Excellent communication and interpersonal skills.
- Proven sales and customer service experience.
- Ability to work independently and collaboratively work within a team.
- Attention to detail and accuracy in processing ticket bookings and documentation.
- Certification in Travel and Tourism or related field is an asset.

Pay: ₹25,000.00 - ₹38,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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