Ticketing Executive

6 days ago

Dadar Mumbai Maharashtra, India Akbar Offshore PVt. Ltd Full time

**Job Title: Ticketing Executive and Operations (Travel Domain)**

**Location**: Dadar Mumbai

**Job Summary**:
**Key Responsibilities**:

- **Ticketing Operations**: Handle the booking, issuing, and management of travel tickets for flights, trains, and other transportation services. Ensure accuracy and efficiency in all ticketing activities.
- **Customer Service**: Provide exceptional customer service to clients and address any ticketing issues or inquiries. Assist customers with booking modifications, cancellations, and refunds.
- **Reservation Management**: Manage and update reservation systems, ensuring that all bookings are accurately reflected and processed. Coordinate with travel service providers to confirm reservations and handle any discrepancies.
- **Documentation & Compliance**: Prepare and maintain necessary documentation related to ticketing and travel operations. Ensure compliance with industry regulations, company policies, and customer service standards.
- **Operational Efficiency**: Optimize ticketing and operational processes to improve efficiency and reduce errors. Implement best practices and recommend improvements to enhance overall workflow.
- **Problem Resolution**: Address and resolve any issues or conflicts related to ticketing and reservations promptly and effectively. Provide solutions and alternatives to meet customer needs.
- **Reporting**: Generate and analyze reports on ticketing performance, sales, and operational metrics. Provide insights and recommendations for enhancing operational effectiveness and customer satisfaction.
- **Coordination**: Work closely with other departments, including sales, finance, and customer support, to ensure seamless integration of ticketing operations with overall business processes.
- **Training & Support**: Train and support junior staff on ticketing procedures, systems, and customer service practices. Ensure that all team members are equipped to handle ticketing tasks efficiently.

**Qualifications**:

- **Education**: Bachelor’s degree in Travel and Tourism, Business Administration, or a related field. Relevant certifications in travel or ticketing are a plus.
- **Experience**: Minimum of 2 years of experience in a ticketing and operations role within the travel industry. Proven track record of managing ticketing processes and delivering high-quality customer service.
- **Customer Service**: Strong customer service skills with the ability to handle inquiries and resolve issues effectively. Experience in dealing with high-pressure situations and providing solutions.

**Application Process**:
**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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