Customer Escalation Support
1 week ago
As an Escalation Specialist (medical), You will be expected to perform a wide variety of activities, including:
- Manage Escalation pipeline
- Liaison with multiple teams including Sales, Operations, Tech, Product, etc.
- Manage process improvement projects emphasizing operation effectiveness.
- Review recorded inbound and outbound calls for the accuracy of information provided.
- Manage and resolve customer complaints and requests while maintaining excellent professionalism standards according to company policies and procedures.
- Share data related insights
*
**Eligibility Criteria**
- Minimum 2 years of work experience
- Should be passionate about client satisfaction and resolving concerns
- Excellent interpersonal and problem-solving Skills are desired
- Good knowledge on Excel
- Should be self-motivated,patient and kind
Pay: ₹225,204.16 - ₹360,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 2 years (required)
Work Location: In person
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