Customer Escalation Support

1 week ago


Mumbai Maharashtra, India Tatvartha Health Full time

As an Escalation Specialist (medical), You will be expected to perform a wide variety of activities, including:

- Manage Escalation pipeline
- Liaison with multiple teams including Sales, Operations, Tech, Product, etc.
- Manage process improvement projects emphasizing operation effectiveness.
- Review recorded inbound and outbound calls for the accuracy of information provided.
- Manage and resolve customer complaints and requests while maintaining excellent professionalism standards according to company policies and procedures.
- Share data related insights

*

**Eligibility Criteria**
- Minimum 2 years of work experience
- Should be passionate about client satisfaction and resolving concerns
- Excellent interpersonal and problem-solving Skills are desired
- Good knowledge on Excel
- Should be self-motivated,patient and kind

Pay: ₹225,204.16 - ₹360,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

Work Location: In person


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