Restaurant Captain

6 days ago

Mumbai Maharashtra, India Poetry by Love and Cheesecake (Brewworks Pvt. Ltd.) Full time

**Job Title**: Restaurant Captain
**Company**: Poetry by Love & Cheesecake
**Location**: Multiple Locations across Mumbai
**Experience**: Minimum 2 Years
**Salary**: ₹15,000 - ₹22,000 per month + Service Charges

**About the Company**:
Poetry by Love & Cheesecake is a premium all-day café concept under the Love & Cheesecake brand. Known for its elegant ambiance, gourmet menu, and handcrafted desserts, Poetry is a place where great food meets heartfelt hospitality.

We are looking for an experienced **Restaurant Captain** to lead service operations and ensure an exceptional guest experience across our Mumbai outlets.

**Key Responsibilities**:

- Supervise and coordinate daily front-of-house operations
- Greet and interact with guests to ensure satisfaction
- Assign tables, manage reservations, and handle special requests
- Train and support service staff to maintain brand standards
- Monitor service speed, quality, and hygiene compliance
- Address guest complaints or issues professionally and promptly
- Assist with billing, cash handling, and daily reports

**Requirements**:

- Minimum 2 years of experience in a similar role (Captain/Team Leader) in the F&B or hospitality sector
- Excellent communication and leadership skills
- Good knowledge of food & beverage service
- Strong customer service orientation
- Ability to work in shifts, including weekends and holidays

**Benefits**:

- Salary: ₹15,000 - ₹22,000/month (based on experience)
- Service Charges (incentives)
- Staff meals and uniform provided
- Career growth opportunities within the brand

**How to Apply**:
Thanks
Lawrence Rego
Operation Head
Poetry By Love & Cheese Cake

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Experience**:

- Hospitality: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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