Restaurant Captain

5 days ago

Mumbai Maharashtra, India Thyme & Whisk Full time

**Supervising and Training Staff**:Restaurant captains are responsible for training new staff, assigning tasks, and ensuring all servers and support staff are performing their duties effectively.
- **Ensuring Excellent Customer Service**:They are expected to greet guests warmly, address their needs promptly, and resolve any issues or complaints professionally.
- **Coordinating with the Kitchen**:Effective communication with the kitchen staff is crucial for timely food delivery, handling special requests, and managing dietary restrictions or allergies.
- **Maintaining Service Standards**:Restaurant captains monitor the dining area to ensure cleanliness, proper table settings, and adherence to service protocols.
- **Managing Reservations and Seating**:They may be involved in managing reservations, assigning tables, and ensuring efficient seating arrangements.
- **Handling Guest Complaints**:Addressing and resolving any customer complaints or concerns in a professional and timely manner is a key responsibility.
- **Inventory and Stock Management**:They may be involved in managing inventory of tableware, linens, and other supplies, ensuring adequate stock levels.
- **Promoting and Selling**:In some establishments, restaurant captains may also be involved in promoting menu items, specials, and beverages.

Essential Skills:

- **Strong Communication Skills**:Effective communication with both guests and staff is vital for coordinating service and resolving issues.
- **Leadership and Team Management**:The ability to lead, motivate, and guide a team of service staff is essential.
- **Problem-Solving and Conflict Resolution**:Restaurant captains need to be able to handle unexpected situations and resolve conflicts effectively.
- **Customer Service Skills**:A strong focus on customer satisfaction and the ability to anticipate and meet guest needs are crucial.
- **Product Knowledge**:Familiarity with the menu, including ingredients, preparation methods, and potential allergens, is important.
- **Organizational Skills**:Managing reservations, seating arrangements, and inventory requires strong organizational abilities.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus

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