Customer Support Associate chat

17 hours ago


Gurugram Haryana, India 10x Growth Accelerator Full time

Answering the interview call is essential. If you can't commit, please don't apply.

You will receive a brief interview call within 3-5 days, so please stay alert.

If selected, you must attend a WALK-IN interview in Mohan Estate

Proficient or Excellent English & Confidence Required

Position: Customer Support Executive (Non-Voice Process)

Location: Gurgaon

**Salary**: Upto INR 35,000 CTC + Incentives up to INR 15,000Shift

Experience: Minimum 6 months experience required

Typing Speed:Minimum 30 words per minute (WPM)

Job Responsibilities:
Chat Process:
Respond to customer queries via chat professionally and promptly.

Maintain high accuracy and efficiency in chat support.

Follow company guidelines for customer engagement.

Ensure timely responses and resolution of customer concerns.

Escalation Desk:
Address escalated customer issues and ensure proper resolution.

Coordinate with different teams to resolve high-priority concerns.

Social Media Support:
Manage and respond to customer queries on social media platforms.

Maintain brand reputation by addressing complaints and feedback effectively.

Senior Role (Age: 32 Years & Above):
**Salary**: INR 35,000 CTC + INR 31,400 Incentives + INR 15,000 Incentive

Training Duration: 20 days

Manage and oversee customer service operations for improved efficiency.

**Requirements**:
Excellent English communication skills.

Ability to type a minimum of 30 words per minute (WPM).

Strong problem-solving and multitasking abilities.

Selection Process:
HR Round

Operations Round

AMCAT (Minimum 60% required)

Pay: ₹23,000.00 - ₹32,000.00 per month

Pay: ₹23,000.00 - ₹32,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Live chat: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 6370721310



  • Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for Chat/voice process** **Work Mode**: Work From Office **Position**: Customer Success Associate **Skillset**: Excellent communication English and Hindi (verbal and written communication skills) **Qualification** :Graduate and Undergrad from any field **Interview mode**: HR Round; Ops Round and Client Round **Experience**: Fresher...


  • Gurugram, Haryana, India ActivityKidz Full time

    **About Us**: ActivityKidz is a pioneering platform connecting parents with top-notch activity providers. We offer enriching experiences for kids and help parents discover and book various after-school activities. **Key Responsibilities**: We are seeking a driven and detail-oriented **Operations and Customer Support Associate** to join our team. In this...


  • Gurugram, Haryana, India Veg Ease Full time

    **Job Title**: Customer Support Executive - Chat (CRE) **Location**: Gurgaon **Salary**: ₹18,000 - ₹20,000 per month **Experience Required**: Minimum 6 months in chat-based customer support **Job Summary**: **Key Responsibilities**: - Handle incoming customer queries via live chat with professionalism and accuracy - Provide quick, clear, and effective...


  • Gurugram, Haryana, India Veg Ease Full time

    **Job Title**: Customer Support Executive **Location**: Gurgaon **Salary**: ₹15,000 - ₹20,000 per month **Experience Required**: Minimum 1 year in chat-based customer support **Job Summary**: **Key Responsibilities**: - Handle incoming customer queries via live chat with professionalism and accuracy - Provide quick, clear, and effective responses to...


  • Gurugram, India Next Mantra Solution Private Limited Full time

    We're Hiring:-Chat support Location: (Gurugram sec-39 | Full-Time | Min. Experience: 6 months+ Budget :- 35 k CTC (No incentives,No cab facility) What You'll Do: Serve as the primary point of contact for customer interactions (calls, emails, chats). Understand client needs and provide timely and effective solutions. Resolve customer issues, track...


  • Gurugram, Haryana, India Markovate Full time

    About us: Welcome to Markovate, where innovation meets excellence! With 50+ engineers, we excel in AI, ML, Blockchain, Cloud, and Web development. Our clients include Dell, Walmart, Nestle, NVMS, Kraftfoods, and Aisle 24 among others. Having delivered 300+ digital products, we offer a dynamic environment for professionals. Join us and be part of a team...


  • Gurugram, Haryana, India AK Global Management Services Full time

    **Position: - **Customer Support **Location**: Sector 49, Gurgaon **Employment Type**: Full-Time **Job Summary**: We are seeking a proactive and detail-oriented **Customer Support Executive** to handle customer inquiries through online chat platforms. The role requires providing timely, accurate, and friendly responses to customer questions,...


  • Gurugram, Haryana, India 10x Growth Accelerator Full time

    **Position: Customer Success Associate** Shift: 24/7, Rotational Shift / 6 Days Working, 1 Weekly Off Roles and Responsibilities: Handle customer queries and provide accurate, efficient, and timely resolutions. Maintain high standards of customer service and satisfaction. Communicate effectively with customers via chat or voice, depending on the...


  • Gurugram, Haryana, India Waayslive Solution Full time

    **Customer Interaction Management**:Actively engage with customers via live chat, promptly responding to inquiries and addressing concerns in a professional manner. - **Issue Resolution**:Effectively diagnose and troubleshoot complex customer issues, providing accurate solutions and timely assistance. - **Product Knowledge**:Demonstrate in-depth...

  • Chat Process

    2 weeks ago


    Gurugram, Haryana, India Hemocean outsourcing Full time

    Chat Process Job Description Gain in-depth insights into the chat process job, from its foundational elements to the advanced skills that set it apart in the customer service landscape. Job Brief - Quickly grasp the essentials of the chat process job description, understanding its core components and objectives. - Access a downloadable resource for a...