Operations and Customer Support Associate

2 days ago

Gurugram Haryana, India ActivityKidz Full time

**About Us**:
ActivityKidz is a pioneering platform connecting parents with top-notch activity providers. We offer enriching experiences for kids and help parents discover and book various after-school activities.

**Key Responsibilities**: We are seeking a driven and detail-oriented **Operations and Customer Support Associate** to join our team. In this full-time role, you will handle Shopify backend operations, maintain and enhance product listings, and ensure exceptional customer experiences through chat support. This position is ideal for someone who thrives in a dynamic environment and is eager to learn and grow within a fast-paced e-commerce business.

**1. Operations (Shopify Backend)**:

- Manage and update product listings, including descriptions, images, pricing, and metadata.
- Organize products into collections and ensure seamless categorization.
- Regularly update banners, announcements, and website promotions.
- Implement SEO best practices to optimize product pages for search engines.
- Troubleshoot technical issues and coordinate with developers for resolution.

**2. Customer Support (Chat)**:

- Respond promptly and professionally to customer inquiries through chat platforms.
- Provide accurate information about products, pricing, and availability.
- Resolve basic customer concerns and escalate complex queries to the appropriate team.
- Document customer feedback to identify areas of improvement.

**3. General Support**:

- Collaborate with the marketing team to execute campaigns and highlight new product offerings.
- Maintain an organized database of product and customer information.
- Assist in streamlining workflows to improve operational efficiency.

**Perks**:

- Competitive salary and growth opportunities.
- Hands-on learning experience with a fast-growing e-commerce brand.
- Work closely with the founder and gain insights into running a business.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Cell phone reimbursement

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have your own laptop?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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