Customer Support Associate

1 week ago

Gurugram Haryana, India 10x Growth Accelerator Full time

**Position: Customer Success Associate**

Shift: 24/7, Rotational Shift / 6 Days Working, 1 Weekly Off

Roles and Responsibilities:
Handle customer queries and provide accurate, efficient, and timely resolutions.

Maintain high standards of customer service and satisfaction.

Communicate effectively with customers via chat or voice, depending on the process.

Document and escalate issues as necessary.

Ensure adherence to company policies and procedures.

**Skillset Required**:
Excellent communication skills in English and Hindi (verbal and written).

Strong problem-solving abilities.

Ability to handle customer interactions professionally and empathetically.

Good organizational and multitasking skills.

Qualifications:
Graduates and Undergraduates are welcome to apply.

**Experience**:
Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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