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Customer Service Representative

2 weeks ago

Gurugram Haryana, India Markovate Full time

About us:
Welcome to Markovate, where innovation meets excellence With 50+ engineers, we excel in AI, ML, Blockchain, Cloud, and Web development. Our clients include Dell, Walmart, Nestle, NVMS, Kraftfoods, and Aisle 24 among others. Having delivered 300+ digital products, we offer a dynamic environment for professionals. Join us and be part of a team shaping the future of technology, working on impactful projects that redefine industries. Continuous learning, a talented team, and a customized approach make Markovate an exciting place to advance your career. Explore opportunities with us and contribute to building the future of AI and digital solutions

We are currently expanding our team and seeking a talented and customer-focused individual to join us as a Customer Service Representative for our Client's Chat Support team.

**Responsibilities**:

- Offer prompt, accurate, and professional responses to customer queries.
- Work during the night shift hours to support our global customer base.
- Maintain a high level of alertness and attentiveness during the night hours.
- Collaborate with customers across various chat platforms to deliver consistent and effective support.
- Manage multiple customer interactions simultaneously.
- Develop a deep understanding of our services to provide detailed and relevant information to customers.
- Identify and resolve customer issues, escalating to higher levels of support when necessary.
- Troubleshoot technical problems and provide step-by-step guidance.
- Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
- Provide insights and feedback on common customer issues.

**Qualifications**:
Requirements:

- Must have2-3 yearsof previous experience in customer service, with a focus on chat support.
- Ability to work during the night shift hours.
- Should have working knowledge of the Freshchat platform.
- Must have proficiency in written English.
- Excellent communication skills with a strong command of grammar and spelling.
- Tech-savvy with the ability to navigate multiple systems and platforms.
- Strong problem-solving skills and a proactive approach to customer issues.

**Additional Information**:
PLEASE APPLY ONLY IF YOU HAVE INTERNATIONAL (US/UK/CANADA) CHAT EXPERIENCE.

Why Join Us:
At Markovate, you'll be part of a forward-thinking team that embraces innovation and excellence. We offer opportunities to work on groundbreaking projects that make a significant impact. If you are passionate about customer service and thrive in a dynamic, fast-paced environment, we would love to hear from you.