Customer Service Representative

1 week ago

Gurugram Haryana, India Markovate Full time

About us:
Welcome to Markovate, where innovation meets excellence With 50+ engineers, we excel in AI, ML, Blockchain, Cloud, and Web development. Our clients include Dell, Walmart, Nestle, NVMS, Kraftfoods, and Aisle 24 among others. Having delivered 300+ digital products, we offer a dynamic environment for professionals. Join us and be part of a team shaping the future of technology, working on impactful projects that redefine industries. Continuous learning, a talented team, and a customized approach make Markovate an exciting place to advance your career. Explore opportunities with us and contribute to building the future of AI and digital solutions

We are currently expanding our team and seeking a talented and customer-focused individual to join us as a Customer Service Representative for our Client's Chat Support team.

**Responsibilities**:

- Offer prompt, accurate, and professional responses to customer queries.
- Work during the night shift hours to support our global customer base.
- Maintain a high level of alertness and attentiveness during the night hours.
- Collaborate with customers across various chat platforms to deliver consistent and effective support.
- Manage multiple customer interactions simultaneously.
- Develop a deep understanding of our services to provide detailed and relevant information to customers.
- Identify and resolve customer issues, escalating to higher levels of support when necessary.
- Troubleshoot technical problems and provide step-by-step guidance.
- Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
- Provide insights and feedback on common customer issues.

**Qualifications**:
Requirements:

- Must have2-3 yearsof previous experience in customer service, with a focus on chat support.
- Ability to work during the night shift hours.
- Should have working knowledge of the Freshchat platform.
- Must have proficiency in written English.
- Excellent communication skills with a strong command of grammar and spelling.
- Tech-savvy with the ability to navigate multiple systems and platforms.
- Strong problem-solving skills and a proactive approach to customer issues.

**Additional Information**:
PLEASE APPLY ONLY IF YOU HAVE INTERNATIONAL (US/UK/CANADA) CHAT EXPERIENCE.

Why Join Us:
At Markovate, you'll be part of a forward-thinking team that embraces innovation and excellence. We offer opportunities to work on groundbreaking projects that make a significant impact. If you are passionate about customer service and thrive in a dynamic, fast-paced environment, we would love to hear from you.

  • Customer Service Representative

    7 days ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    3 days ago

    Gurugram, Haryana, India The career artist Full time

    Job Title: Customer Service Representative Nature of Role: Voice and Non-voice **Requirements**: - Excellent English voice communication skills are a must. - Graduates required. - 6 months to 1 year of experience preferred, but freshers can also apply. - Language Proficiency: Excellent spoken English communication skills. Key Responsibilities: - Provide...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India Dhal Information System Pvt.Ltd.(DIS) Full time

    **Job Title: Customer Service Representative** **Location**: Gurgaon, India **Job Type**: Full-Time **Key Responsibilities**: - Handle inbound and outbound customer calls, addressing inquiries, complaints, and feedback. **Eligibility Criteria**: - **Education**: Graduation (mandatory) **Skills**: - Strong communication and interpersonal skills. -...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Waayslive Solution Full time

    We're Hiring: For Multiple Process Role: Customer Support Representative (International Voice Process) Location: Gurugram Shift: Rotational Shifts/Rotational Week Offs Key Responsibilities: - Handle inbound/outbound calls to address customer inquiries and issues. - Provide exceptional customer service while adhering to company guidelines. - Troubleshoot...

  • Customer Service Representative

    20 hours ago

    Gurugram, Haryana, India VisionaryHire Full time

    **Job Title**:Customer Service Representative (US Process) **Location**:Udyog Vihar Phase 4 **Work Schedule**: 5 days a week, Rotational Shifts **Perks**: - Cab services provided for night shifts - Travel allowance for day shifts - One meal provided during working hours **Salary Bracket**:₹26,000 - ₹29,000 **Responsibilities**: - Provide...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India ENHANCE PLUS CONSULTANT Full time

    We're Hiring: For Multiple Process Role: Customer Support Representative (International Voice Process) Location: Gurugram Shift: Rotational Shifts/Rotational Week Offs *Key Responsibilities* Handle inbound/outbound calls to address customer inquiries and issues. Provide exceptional customer service while adhering to company guidelines.Troubleshoot and...

  • Customer Service Representative

    20 hours ago

    Gurugram, Haryana, India ACE INFOTEXIS PVT.LTD . Full time

    **Urgently requires a Customer Service Representative from Logistics Industry** **Location: Gurgaon, Haryana** **Salary: Rs. 4.50 Lacs - Rs. 5.20 Lacs per annum** **Experience: 1 to 3 Years** **Qualification: Graduate from any recognized University/ Institution** **Responsibilities**: - Process and manage customer orders efficiently and accurately in...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India Mechaniclane Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

  • Customer Service Representative

    20 hours ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8431579781 **Job Types**: Full-time, Permanent,...

  • Customer Service Representative

    3 days ago

    Gurugram, Haryana, India Markovate Full time

    About us: Welcome to Markovate, where innovation meets excellence! With 50+ engineers, we excel in AI, ML, Blockchain, Cloud, and Web development. Our clients include Dell, Walmart, Nestle, NVMS, Kraftfoods, and Aisle 24 among others. Having delivered 300+ digital products, we offer a dynamic environment for professionals. Join us and be part of a team...