Panel Support Helpdesk

**We’re reinventing the market research industry. Let’s reinvent it together.**

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

**Responsibilities**:

- Recruitment of new panellists with leads coming via various sources i.e. online, referrals etc.
- Onboarding (Training) new Panellists
- Responsible for replacement of Panellists when there are dropouts from the panel
- Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns
- Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel
- Communicate importance of engagement and the need for active participation
- Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning - in particular with relation to recruitment and onboarding
- Communicate and be in touch with the Recruitment Project Manager daily
- Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest
- Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates
- Checking first month scans and addressing quality concerns
- Training panellist on rewards program
- Face to Face In field recruitment when required
- Hand over panellist to permanent PME after payment of first rewards
- Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment

**There is strength in numbers - We are the Numerati**

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.

**_What You Can Expect from Your Intern Experience_**:

- _
- You’ll play an active role as a member of a dynamic team of supportive and highly motivated employees and leaders. From day one, you’ll be set up for success with your NuIntern buddy, who will be a key partner throughout your internship. Numerator’s onboarding program will introduce you to your new colleagues, immerse you into our culture, and provide you with resources to thrive._
- _
- Expect to make an impact on real projects, business challenges, clients, and our global teams. Interact and engage with colleagues in person at our cool headquarters, designed to further inspire innovation, creativity, and collaboration. You'll also have the opportunity to participate in local events, Hack Days, networking, and workshops._
**_Internship dates: June 9th to August 8th, 2025_**

**Basic Qualifications**:

- Experience with CATi / Helpdesk Team and Fieldwork
- Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc), Good management of digital platforms / HTML and open to learning new programs (GPM)
- Good interpersonal Skills
- Self motivated and can self-manage
- Ability to speak a vernacular language is a plus
- Professional proficiency in English.
- Excellent written and verbal communication skills to effectively communicate with diverse audiences.
- Ability to build and maintain strong relationships with key onshore stakeholders.
- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law._
- While some roles can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment_._