IT Helpdesk Coordinator

9 hours ago

Vadodara, Gujarat, India Blue Chip Computer Systems Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Summary:

The IT helpdesk Coordinator is responsible for supporting the planning, execution, and delivery of IT projects. This role involves coordinating tasks, managing schedules, communicating with stakeholders, and ensuring that project activities run smoothly. The ideal candidate will have basic IT knowledge and strong organizational skills to assist in coordinating project activities across teams.

Key Responsibilities:

  1. Project Support:

  2. Assist the IT project manager in planning, executing, and closing IT projects.

  3. Help create project time lines, schedules, and milestones.

  4. Monitor project progress and provide regular updates to stakeholders.

  5. Documentation & Reporting:

  6. Maintain project documentation, including plans, reports, and meeting minutes.

  7. Track project deliverable and ensure that deadlines are met.

  8. Prepare project status reports for management.

  9. Team Coordination:

  10. Coordinate between different project teams and departments to ensure project tasks are completed.

  11. Schedule and organize meetings, both internal and with external stakeholders.

  12. Assist in managing resources, including staff, equipment, and software licenses.

  13. Communication:

  14. Serve as a point of contact for project-related queries.

  15. Facilitate communication between project stakeholders, including IT staff, management, vendors, and clients.

  16. Address project issues and escalate them to the project manager as needed.

  17. Task Management:

  18. Assign tasks to team members and monitor their progress.

  19. Help troubleshoot minor technical issues or coordinate with the IT team for resolution.

  20. Ensure compliance with IT standards, policies, and procedures.

  21. Basic IT Support:

  22. Assist with minor IT tasks such as software installations, system configurations, or troubleshooting issues.

  23. Coordinate with the technical team for hardware or software procurement.

Qualifications:

Education:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

(Alternatively, an equivalent combination of education and work experience).

Experience:

  • Previous experience in project coordination or administrative support (experience in IT projects is a plus).

  • Basic understanding of IT concepts, systems, and software.

Skills & Competencies:

  • Basic knowledge of IT systems, networking, software, and troubleshooting.

  • Strong organizational skills and attention to detail.

  • Excellent verbal and written communication skills.

  • Ability to work effectively under pressure and manage multiple tasks.

  • Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint) and collaboration tools (Teams etc.).

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Required)

Location:

  • Vadodara, Gujarat (Required)

Work Location: In person

  • IT Helpdesk Coordinator

    1 week ago

    Vadodara, Gujarat, India Click2cure Full time

    We have SAAS playform, require onboarding officer on our platform, having good communication skills Experience 1 - 5 Years No. of Openings 2 Education B.C.A, B.B.A, B.Com, BDS, BAMS, B.Pharma, B.Sc, B.E, M.C.A, M.B.A/PGDM Role IT Helpdesk Coordinator Industry Type Call Centre / BPO / KPO / ITES / LPO Gender Female Job Country India ...

  • Helpdesk Support

    2 weeks ago

    Vadodara, Gujarat, India vTech Family Solution Full time US$ 40,000 - US$ 80,000 per year

    Position: IT InternLocation: VadodaraShift Time: 6:30 PM to 3:30 AM (US Shift/Night Shift)Key Responsibilities: IT Support & Troubleshooting:Assist in diagnosing and resolving IT-related issues for end-users, including hardware malfunctions, software errors, and network connectivity problems.Provide first-level support for commonly used applications such as...

  • Tech Lead

    1 week ago

    Vadodara, Gujarat, India beBeeManager Full time ₹ 12,34,567 - ₹ 23,45,678

    Technical Support Manager Job DescriptionThis role involves overseeing the entire support process, ensuring timely and effective resolution of customer issues.Manage all aspects of technical support, including requests, incidents, and problems.Train and coach technical support engineers to improve their skills and knowledge.Implement and maintain IT service...

  • Technical Support Associate

    1 week ago

    Vadodara, Gujarat, India beBeeSupport Full time ₹ 4,00,000 - ₹ 4,25,000

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients.You will coordinate the delivery of various services offered by our Support team, including responding to inquiries via email and phone, data migrations, live...

  • Customer Resolution Leader

    1 week ago

    Vadodara, Gujarat, India beBeeCustomerCentric Full time ₹ 40,00,000 - ₹ 75,00,000

    Key Responsibilities:The Senior Manager - Priority Helpdesk is accountable for effectively resolving escalations reaching top leadership and customer grievances, maintaining customer satisfaction and confidence in the brand.Coordinate with various stakeholders to address customer concerns promptly, upholding high standards of service.Drive end-to-end...

  • Executive/Team Lead CRM

    2 weeks ago

    Vadodara, Gujarat, India Vidal Health Insurance TPA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Designation-Executive/Team Lead in CRM for Client Servicing for Big Corporate.Job Location: Vadodara (Implant/Helpdesk)Industry-TPA Company or Health Insurance will only be preferredJob Description:Key Responsibilities:1. Management and Retention of Top corporate for the region along with Team as a L1 Level.Reports on top corporate/insurance...

  • Procurement Operations Manager

    7 days ago

    Vadodara, Gujarat, India beBeeProcurement Full time ₹ 15,00,000 - ₹ 22,00,000

    About this roleAs a Procurement Specialist, you will play a critical role in driving business success by ensuring the efficient management of our end-to-end transactional procurement process.This is an exciting opportunity to join our team and contribute to the development of our operational procurement function.The successful candidate will be responsible...

  • IT Help Desk Specialist Level 2

    1 week ago

    Vadodara, Gujarat, India AMSYS IT SERVICES PRIVATE LIMITED Full time

    Role: IT Help Desk Specialist Level 2Work Location: Thane, MaharashtraTotal Experience: 3+yearsShift: US Shift Hours & Rotational Shift We are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across...

  • Technical Support Professional

    7 days ago

    Vadodara, Gujarat, India beBeeDesktop Full time ₹ 8,00,000 - ₹ 12,00,000

    Remote Desktop Support SpecialistWe are seeking a highly skilled Remote Desktop Support Specialist to join our team. As a key member of our IT department, you will provide top-notch technical support for desktops, laptops, and peripherals.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess...

  • Deputy Director – System Support Cell

    4 weeks ago

    Vadodara, Gujarat, India Parul University Full time

    Deputy Director – System Support Cell Role Overview: The Deputy Director – System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team. This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization. The...