Helpdesk Executive

**Job Title**: Helpdesk Executive **Location**: Ahmedabad **Job Type**: Full-time / Shift-based (24x7 Rotational) **About Us**: Plusnet Communication Private Limited is a leading Internet Service Provider (ISP) dedicated to delivering reliable, high-speed internet services to our customers. We are seeking dynamic and motivated Helpdesk Executives to join...

To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

**Roll: - Helpdesk Coordinator** **-: Responsibility: -** - Coordinates the processing of incoming requests to the Helpdesk via Portal and ensures courteous. - Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. - Escalate work orders to second-level IT support and third-level IT...

Serve as the primary point of contact for all IT-related inquiries from vendors as well as from end-users. - Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets. - Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution. - Maintain accurate records of IT support requests and...

Job Summary:We are seeking a proactive and tech-savvy Helpdesk Executive International Voice Process to provide first-line support to global users via voice calls. The role involves resolving and ensuring prompt and efficient customer service to international clients.Key Responsibilities:Handle incoming voice calls from international customers...

Provide **day-to-day technical support** for hardware (PCs, gaming consoles, networking devices, printers, CCTV, etc.) and software used across Woop! - Monitor and maintain **network infrastructure**: routers, switches, Wi-Fi access points; ensure **uptime and performance**. - Coordinate with **third-party vendors** and service providers for hardware...

**Roles & Responsibility**: I. Handling Technical Support Calls & Tickets II. Resolving issues - Remote Access, Phone Support, etc. III. Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS IV. Monitoring Servers (IceWarp, MySQL, etc) V. Performing Migration VI. Handling Presales queries (L1/L2) VII. Handling...

**Shift Timings**: Rotational shift. **Working days**: 6 days working **Experience**: 1+ Year **Roles & Responsibility**: 1). Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. 2). Install and upgrade computer components and software, manage virtual servers, and integrate...

**Job Title: ERP Helpdesk Specialist** **Location**: Ahmedabad, Gujarat **Key Responsibilities**: **User Support and Query Resolution**: - Act as the primary point of contact for end-users seeking assistance with ERP system to address user queries for system functionalities, navigation, & troubleshooting. **FAQ Handling**: - Develop and maintain a...

Executive – IT Hardware and Network Support Marwadi Shares and Finance Limited. Marwadi was established in 1992 at Rajkot, Gujarat. It is a well-diversified group into Financial Services, Education and Solar energy. Currently employing more than 2000 employees as a Group Marwadi Financial Services is the financial services arm of the Marwadi Group and has...