Helpdesk Executive

To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

Serve as the primary point of contact for all IT-related inquiries from end-users and co-ordinate with vendor for the same. - Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets. - Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution. - Maintain accurate records of IT support...

IT Admin Helpdesk support < 2 yrs exp < 20k budget, Male only ( 3.30 PM To 12 AM shift time) - MOtera, Ahmedabad - Individual with High on Trust and ethics - End to end task handling for any IT helpdesk ticket - Training on processes will be provided where needed - Able to handle networking, firewall, Security etc - Hardware/Software installations and...

**Roll: - Helpdesk Coordinator** **-: Responsibility: -** - Coordinates the processing of incoming requests to the Helpdesk via Portal and ensures courteous. - Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. - Escalate work orders to second-level IT support and third-level IT...

Serve as the primary point of contact for all IT-related inquiries from vendors as well as from end-users. - Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets. - Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution. - Maintain accurate records of IT support requests and...

**Responsibilities**: - **Issue Resolution**: Diagnose and resolve hardware, software, and network issues in a timely manner. - **Ticket Management**: Track and manage support tickets using a ticketing system, ensuring all issues are documented and resolved. - **User Assistance**: Assist users with setting up and configuring IT equipment, including...

IT Helpdesk Executive (Non-Technical Role) - Ahmedabad LocationExperience: 1 to 3 YearsWe are seeking a Help Desk Support Executive to provide first-line support and assist in the efficient delivery of IT services to staff and our customers across various location.This individual will be responsible for handling ticketing tools of a wide range of technical...

IT Helpdesk Executive - Ahmedabad LocationExperience: 1 to 3 YearsWe are seeking a Help Desk Support Executive to provide first-line support and assist in the efficient delivery of IT services to staff and our customers across various location.This individual will be responsible for handling ticketing tools of a wide range of technical issues related to...

Job Summary:We are seeking a proactive and tech-savvy Helpdesk Executive International Voice Process to provide first-line support to global users via voice calls. The role involves resolving and ensuring prompt and efficient customer service to international clients.Key Responsibilities:Handle incoming voice calls from international customers...

Job Title - Helpdesk Executive - Facilities & MaintenanceJob SummaryThe Helpdesk Executive is responsible for managing day-to-day resident queries, complaints, and service requests efficiently. This role involves handling inbound calls, emails, and walk-in requests, as well as using the HELPDESK/COMPLAIN Management Application for complaint logging,...