Helpdesk Executive

7 days ago

Ahmedabad Gujarat, India Plusnet communication Pvt. Limited Full time

**Job Title**: Helpdesk Executive

**Location**: Ahmedabad

**Job Type**: Full-time / Shift-based (24x7 Rotational)

**About Us**:
Plusnet Communication Private Limited is a leading Internet Service Provider (ISP) dedicated to delivering reliable, high-speed internet services to our customers. We are seeking dynamic and motivated Helpdesk Executives to join our 24x7 customer support team, ensuring prompt issue resolution and exceptional service for our valued customers.

**Key Responsibilities**:

- Conduct basic troubleshooting for connectivity issues and provide first-level resolution whenever possible.
- Maintain proactive communication with customers regarding ticket status and resolution timelines.
- Escalate unresolved issues to the zonal office team and coordinate to ensure timely resolution.
- Follow up with zonal teams and provide updates to customers on issue progress.
- Maintain accurate logs of all interactions, troubleshooting steps, and ticket resolutions.
- Ensure professional and empathetic communication with customers across all channels.

**Required Qualifications & Skills**:

- **Education**: Minimum Graduate in any field.
- **Communication**: Excellent verbal and written communication skills in English, Gujarati, and Hindi.
- **Customer Service**: Strong telephone etiquette and the ability to handle queries with patience and professionalism.
- **Technical Skills**: Basic knowledge of internet connectivity, troubleshooting, and networking is advantageous.
- **Work Environment**: Willingness to work rotational shifts (24x7).
- **Problem-Solving**: A customer-centric approach with strong analytical skills.
- **Tools**: Familiarity with Helpdesk ticketing systems and basic computer proficiency.

**Preferred Experience**:

- Prior experience in customer support or helpdesk roles, especially in ISPs or telecom companies.
- Experience using CRM or ticketing tools is a plus.

**Why Join Us?**
- Be part of a fast-growing ISP with ample opportunities for career advancement.
- Receive comprehensive training and support to enhance technical and communication skills.
- Enjoy a competitive salary and potential for growth in the customer service domain.

**How to Apply**:

- Or contact us via Call/WhatsApp**:9558866229**

**Job Types**: Full-time, Permanent

Pay: ₹8,769.02 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Shift:

- Day shift
- Evening shift
- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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