Customer Support Representative

1 week ago

Bengaluru Karnataka, India Advanced Grohair & Gloskin clinic Full time

*Job Title:* Customer Support Executive

*Location:* [Advanced Grohair & Gloskin Clinic], [Jaya Nagar]

*Reports To:* Clinic Manager

*Job Summary:*

*Key Responsibilities:*

1. *Client Interaction & Customer Service:*
- Greet clients in a warm and professional manner as they arrive at the clinic.
- Ensure clients feel comfortable and informed about clinic services and procedures.
- Handle client concerns or complaints with professionalism and empathy, escalating issues when necessary.

2. *Appointment Scheduling & Coordination:*
- Manage the clinic's appointment calendar, scheduling and confirming appointments accurately.
- Coordinate with practitioners to ensure timely service delivery and avoid scheduling conflicts.

3. *Administrative Support:*
- Maintain client records and files with confidentiality and accuracy.
- Process payments, handle billing inquiries, and manage receipts.
- Assist with inventory tracking and ordering of office and clinic supplies as needed.
- Manage and maintain a tidy and organized front desk area.

4. *Clinic Communication:*
- Communicate important updates, promotions, and information to clients regarding services, offers, and policies.
- Collaborate with clinic staff to ensure smooth day-to-day operations and service excellence.

5. *General Office Duties:*
- Perform general office duties such as filing, photocopying, and preparing documents as needed.
- Ensure the clinic's waiting area is clean, organized, and inviting.

*Skills and Qualifications:*
- *Experience:* Prior experience in a front desk, customer service, or receptionist role (preferably in an aesthetic or healthcare setting).
- *Communication Skills:* Excellent verbal and written communication skills. Ability to interact with clients in a professional, friendly, and engaging manner.
- *Organizational Skills:* Strong multitasking skills with the ability to manage appointments, answer calls, and perform administrative tasks simultaneously.
- *Technical Proficiency:* Basic knowledge of office software (e.g., MS Office Suite) and clinic management software (training can be provided).
- *Attention to Detail:* High level of attention to detail in managing appointments, client records, and administrative tasks.
- *Appearance:* Well-groomed and professional appearance to represent the clinic.
- *Personality:* Friendly, approachable, and patient with a passion for providing excellent customer service.

*Education & Experience:*
- High school diploma or equivalent (required).
- Additional certifications or experience in healthcare, wellness, or beauty services is a plus.

*Working Conditions:*
- Full-time position with shifts during clinic hours.
- Occasional overtime may be required.
- Fast-paced environment with occasional high client volume.
Would you like to Relocate or Commute ??

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Kannada (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9080605483

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