CRM Executive

2 weeks ago

Richmond Town Bengaluru Karnataka, India Plyneer Industries Full time

**Job Purpose**:
The CRME is responsible for managing and nurturing customer relationships, handling leads, and ensuring smooth communication between the company and its clients. This role requires strong Excel skills to analyze customer data, track sales progress, and maintain accurate reports. The CRME will play a crucial role in identifying potential leads, responding to inquiries, and supporting the sales team in converting leads into customers.

**Key Responsibilities**:
**Lead Management**:
Identify customer needs and guide them through the sales process, providing relevant product/service information.

Qualify leads based on predefined criteria and pass them to the sales team for further action.

**Customer Relationship Management**:
Build and maintain long-term relationships with existing customers.

Address and resolve customer concerns, ensuring a high level of customer satisfaction.

Follow up with clients after the sale to ensure product/service satisfaction and offer additional support.

**Sales Support**:
Assist the sales team by providing relevant customer data and insights to improve sales outcomes.

Update lead statuses and customer details in CRM and Excel spreadsheets.

Coordinate with the marketing team to ensure seamless lead conversion strategies.

**Data Management & Reporting**:
Create, maintain, and update customer-related data in Excel sheets, ensuring accuracy and accessibility.

Prepare regular reports on lead status, conversion rates, and customer feedback.

Perform data analysis in Excel to identify trends, patterns, and areas for improvement in the lead management process.

**Administrative Support**:
Assist with administrative tasks related to customer communications, documentation, and follow-up.

Ensure timely and accurate updates to CRM systems and Excel-based reports.

**Qualifications & Skills**:

- Proven experience as a Customer Relationship Executive, Sales Coordinator, or similar role.
- Strong proficiency in Microsoft Excel (pivot tables, v-lookups, formulas, and data analysis).
- Excellent communication and interpersonal skills to effectively interact with leads and customers.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Knowledge of CRM software and the ability to manage and track customer information.
- Basic understanding of sales processes and customer service principles.

Pay: ₹14,559.32 - ₹36,599.84 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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