Front Office Executive

2 days ago


Panaji, India Turtle Gaming & Entertainment Pvt. Ltd. Full time

**Job Description: Front Office Associate/ Executive**

The Front Office Associate / Executive will play a key role in delivering outstanding customer service to guests and focuses on ensuring smooth front desk operations.

**Key Responsibilities**:

- Maintain the cleanliness and organization of the front desk area.
- Welcome guests warmly, ensuring exceptional customer service throughout their stay.
- Process payment transactions with precision and efficiency.
- Explain the various packages and up sell packages to guests.
- Address guest requests and complaints professionally and promptly.
- Maintain accurate and updated records.
- Assist guests with inquiries and provide information about facilities and services.
- Perform additional duties as assigned by the Front Office Manager or Supervisor.

**Qualifications and Requirements**:

- Minimum HSSC pass, diploma, or equivalent qualification.
- Prior experience in customer service, preferably in Casino or hospitality industry.
- Fluency in English and Hindi.
- Excellent organizational and time management abilities, capable of multitasking in a fast-paced setting.
- Keen attention to detail with strong problem-solving skills.
- Team-oriented, with the ability to collaborate effectively across departments.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Hospitality: 2 years (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



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