Front Office Supervisor

7 days ago

Panaji, India PARK PRIME GOA Full time

Oversee the daily operations of the front desk during your assigned shifts.
- Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
- Assist in managing guest check-ins, check-outs, and inquiries
- Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
- Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
- Coordinate with other hotel departments to fulfill guest needs
- Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
- Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
- Maintain a professional and welcoming atmosphere at the front desk.
- Monitor and ensure the accuracy of billing and payment collection processes.
- Handle cash and credit card transactions according to hotel policies.
- Assist in reconciling the cash register at the end of each shift
- Assist in training and mentoring front desk staff to improve their skills and knowledge.
- Provide ongoing coaching and feedback to team members.
- Assist in scheduling and staff management as needed
- Bachelor's degree in Hotel Management or a related field (preferred).
- Previous experience in a front office role with supervisory responsibilities.
- Strong interpersonal and communication skills.
- Proficiency in hotel management software preferably IDS.
- Exceptional customer service orientation.
- Problem-solving and conflict resolution abilities.
- Ability to work flexible shifts, including nights, weekends, and holidays

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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