Quality Calls Auditor

2 days ago

Dahisar Mumbai Maharashtra, India MedDirect Services Private Limited Full time

**Job Title**: Quality Call Auditor

**Location**: Dahisar (Mumbai)
**Employment Type**: Full-time

**Job Summary**

**Key Responsibilities**
- Monitor and review business processes, customer interactions, or system outputs for quality assurance.
- Identify issues, deviations, or gaps in processes and document findings accurately.
- Design and execute test plans (manual or automated) to validate system functionality (for IT roles).
- Audit documents, claims, or billing information for accuracy and compliance (for healthcare or medical billing).
- Provide clear, actionable feedback to team members to improve performance and quality metrics.
- Collaborate with teams such as operations, development, support, and compliance to resolve quality-related issues.
- Maintain records, reports, and dashboards to track quality metrics over time.
- Recommend process improvements or quality control procedures for higher accuracy and efficiency.
- Stay updated with industry best practices and compliance requirements.

**Required Skills and Qualifications**
- Bachelor’s degree in any discipline (preference for IT, business, or healthcare backgrounds).
- 1-3 years of experience in a quality analyst, QA tester, or auditing role.
- Strong attention to detail and excellent analytical skills.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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