
Quality Auditor
3 weeks ago
Business Unit: Working Professional
Experience: Minimum 1 yrs
Location: Marol, Mumbai
Salary Range: 3.5-4.5 LPA
Role Overview:
This role focuses on ensuring and enhancing the quality of customer interactions within a sales or customer service process. It involves conducting transaction audits, providing agent feedback, identifying training needs, and collaborating with internal teams to improve performance, customer satisfaction, and sales outcomes. The position also requires proactive identification of process gaps and the use of quality tools to drive continuous improvement.
Key Responsibilities:
- Perform call and email audits based on defined guidelines and sampling methodology.
- Manage the transaction quality framework for a sales and/or customer service process.
- Identify performance gaps and provide one-on-one feedback to agents.
- Prepare and circulate regular audit reports within the internal team.
- Collaborate with the training team by sharing Training Needs Identification (TNI) insights to enhance the quality of calls, emails, and chats.
- Highlight process or product-related issues and escalate them to the manager or relevant stakeholders.
- Proactively initiate strategies to enhance team performance, boost customer satisfaction, and increase sales conversions.
Applicant Specifications & Qualifications:
- A graduate degree in any discipline is mandatory.
- Must have completed at least 1 year of tenure at upGrad.
- Prior experience in a customer service or sales process is required.
- Hands-on experience with the 7 QC tools is essential.
-
Quality Auditor
4 days ago
Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per yearDATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through...
-
Quality Auditor
3 weeks ago
Mumbai, Maharashtra, India upGrad Full timePosition Title: Quality Analyst (Calls and Emails)Business Unit: Working ProfessionalExperience: Minimum 1 yrsLocation: Marol, MumbaiSalary Range: 3.5-4.5 LPARole Overview:This role focuses on ensuring and enhancing the quality of customer interactions within a sales or customer service process. It involves conducting transaction audits, providing agent...
-
Senior GCP/PV Auditor
3 weeks ago
Mumbai, Maharashtra, India Sandoz Full timeJob Description- Support the strategic development of an effective global risk-based audit strategy and program; collect, collate, and incorporate input into audit strategy and plan.- Lead, plan, conduct, document, and follow-up of global quality regulatory compliance audits and assessments of GCP/GPvP according to the requirements specified in the...
-
GRC Auditor
2 weeks ago
Mumbai, Maharashtra, India Softcell Technologies Global Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title: GRC AuditorEmployer: Softcell Technologies Global Private Limited (CERT-In Empanelled)Location: Mumbai(onsite)Role Overview:The GRC (Governance, Risk, and Compliance) Auditor will be responsible for managingcompliance projects and orders for Softcell Technologies' clients. This role involvesassessing/auditing client environments to ensure...
-
Compliance Auditor
1 week ago
Mumbai, Maharashtra, India beBeeAudit Full time ₹ 6,00,000 - ₹ 8,00,000Internal Audit ConsultantWe are seeking a skilled and experienced Internal Audit Consultant to join our team. The successful candidate will be responsible for conducting audits of various business processes and providing recommendations for improvement.Audit experience in a professional services firm is essential.The ability to work independently and as part...
-
Principal Auditor
2 weeks ago
Mumbai, Maharashtra, India Deutsche Bank Full timeIn Scope of Position based Promotions INTERNAL only Job Title - Principal AuditorLocation - Mumbai IndiaRole DescriptionThe Lead Principal Auditor typically leads complex audits of a specific business functional area region and evaluates the adequacy and effectiveness of internal controls relating to risks within those business areas They typically act...
-
Internal Auditor
2 days ago
Mumbai, Maharashtra, India Cla Global Indus Value Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob DescriptionWe are seeking a highly skilled and motivated Internal Auditor with experience in project implementation and business development within the Risk Advisory domain. The ideal candidate will be responsible for conducting risk-based audits, driving project implementation, and supporting strategic initiatives for business growth.Key...
-
Senior Quality Assurance Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeAuditor Full time ₹ 35,00,000 - ₹ 45,00,000Job TitleQuality AuditorAbout This RoleWe are seeking a Quality Auditor to join our team. In this role, you will be responsible for ensuring and enhancing the quality of customer interactions within a sales or customer service process.You will conduct transaction audits, provide agent feedback, identify training needs, and collaborate with internal teams to...
-
Senior Consultant Information Security
2 weeks ago
Mumbai, Maharashtra, India Cunix Quality And Management Full time ₹ 15,00,000 - ₹ 28,00,000 per yearCertified ISO/IEC 27001 Lead Implementer / AuditorImplementing, Consulting and trainings on global standards such as ISO/IEC 27001 and 27701SOC 2 / GDPR / DPDPA relevant trainings/certifications.
-
Medical Device Auditor
1 week ago
Navi Mumbai, Maharashtra, India beBeeAuditor Full time ₹ 15,00,000 - ₹ 25,00,000Job Summary">We are seeking a highly skilled and experienced Medical Device Auditor to join our team.">Main Responsibilities:">Conduct audits in compliance with ISO 13485, EU MDR, and MDSAP standards.Evaluate technical files and documentation for medical devices.Collaborate with audit teams to ensure quality, compliance, and client satisfaction.Support...