Call Quality Auditor

DATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through...

Position Title: Quality Analyst (Calls and Emails)Business Unit: Working ProfessionalExperience: Minimum 1 yrsLocation: Marol, MumbaiSalary Range: LPARole Overview:This role focuses on ensuring and enhancing the quality of customer interactions within a sales or customer service process. It involves conducting transaction audits, providing agent...

Job OpportunityRole and Key Responsibilities:Our organization seeks a skilled professional to conduct quality audits on calls and provide feedback to agents.• Conduct quality audits on calls and share constructive feedback with agents to improve their performance.• Ensure compliance and quality checks are conducted in a timely manner and accurate reports...

Position Title: Quality Analyst (Calls and Emails)Business Unit: Working ProfessionalExperience: Minimum 1 yrsLocation: Marol, MumbaiSalary Range: 3.5-4.5 LPARole Overview:This role focuses on ensuring and enhancing the quality of customer interactions within a sales or customer service process. It involves conducting transaction audits, providing agent...

Position Title: Quality Analyst (Calls and Emails) Business Unit: Working Professional Experience: Minimum 1 yrs Location: Marol, Mumbai Salary Range: 3.5-4.5 LPA Role Overview: This role focuses on ensuring and enhancing the quality of customer interactions within a sales or customer service process. It involves conducting transaction audits, providing...

Statutory Auditor Job DescriptionWe are seeking a highly skilled Statutory Auditor to join our team. As a Statutory Auditor, you will be responsible for conducting statutory audits of financial institutions, primarily banks, in accordance with regulatory and accounting standards.Key Responsibilities:Conduct thorough reviews and analyses of financial...

Job Title: Senior Quality Assurance SpecialistKey ResponsibilitiesThe Senior Quality Assurance Specialist plays a pivotal role in ensuring customer satisfaction by evaluating call agent performance, providing constructive feedback and identifying process improvements.This position is responsible for:Evaluating call agents' performance based on established...

Quality Assurance DirectorEnsure the highest standards of quality are maintained across all operations. Lead and mentor a team of professionals to achieve excellence in quality management.Key Responsibilities:Develop, implement, and maintain the company's Quality Management System (QMS) ensuring compliance with regulatory requirements.Establish, document,...

JOB DETAILS Hiring candidates for Domestic Outbound Process Good communication skills required. Minimum graduation required. Willingness to work in 24 X 7 work environment . Must have minimum 1 year relevant experience as a Quality Analyst in telecommunication in FUNCTIONAL AREA Quality Analysis× Call Audit× Quality Assurance / Testing× Quality Coach×...

Job OverviewWe are seeking a seasoned Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance unit, you will play a vital role in ensuring the highest standards of service delivery in our call center environment.Key Responsibilities:Develop and implement quality assurance processes to drive continuous improvement in...