Quality Auditor

6 days ago


Navi Mumbai, India White Force Full time

Job description Role and Key Responsibilities:  • Conduct Quality audits on Calls and share feedback with agents.  • Conduct compliance and Quality checks and ensure timely reporting.  • Drive continuous improvement - make recommendations and drive improvement.  • Strengthen Quality management processes/ framework to improve quality delivery.  • Ensure data management for all deliverables and be accessible without any delay.  • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.  Key skills & knowledge:  • Minimum 6 months experience into BPO/call centre as Quality Auditor  • Understanding of the Audit & Coaching process.  • Good verbal and written communication skills.  • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.  Perks & Benefits: Company payroll Pick up & drop facility from Kopar Khairane Railway Station. Attendance bonus


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