Quality Auditor

4 days ago


Navi Mumbai, India White Force Full time

Job description

Role and Key Responsibilities:


 • Conduct Quality audits on Calls and share feedback with agents.


 • Conduct compliance and Quality checks and ensure timely reporting.


 • Drive continuous improvement - make recommendations and drive improvement.


 • Strengthen Quality management processes/ framework to improve quality delivery.


 • Ensure data management for all deliverables and be accessible without any delay.


 • Participate in internal & external calibrations to ensure consistent scoring &
feedback delivery approach.


 Key skills & knowledge:


 • Minimum 6 months experience into BPO/call centre as Quality Auditor


 • Understanding of the Audit & Coaching process.


 • Good verbal and written communication skills.


 • Hands on experience in MS Excel, Power Point presentations and Reporting
knowledge.


 Perks & Benefits:

Company payroll
Pick up & drop facility from Kopar Khairane Railway Station.
Attendance bonus


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