Quality Auditor
2 days ago
Role and Key Responsibilities:
- Conduct Quality audits on Calls and share feedback with agents. Conduct compliance and Quality checks and ensure timely reporting. Drive continuous improvement - make recommendations and drive improvement. Strengthen Quality management processes/ framework to improve quality delivery. Ensure data management for all deliverables and be accessible without any delay. Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.
Key skills & knowledge:
- Minimum 6 months experience into BPO/call centre as Quality Auditor Understanding of the Audit & Coaching process. Good verbal and written communication skills. Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.
Perks & Benefits:
Company payroll
Pick up & drop facility from Kopar Khairane Railway Station.
Attendance bonus
Eligibility Criteria: -
18-35 years of age
12th pass or above
Proficient/familiar in computer operation
Work Location :- Koperkhairane, Navi Mumbai, On site)
Interview Address/Work location: - A 759, TTC Industrial Area, MIDC, Sector 2, Koparkhairane, Navi Mumbai, Maharashtra
How to reach:- Auto rikshaw from Reliance hospital. After joining there will be centralized pick up & drop service from Koperkhairane Railway station.
Google Maps link: -
Interview Time: 10:00 AM to 05:00 PM Monday to Saturday
Shift Time :- Any shift between 9:00 AM to 7:00 PM, Monday to Saturday, (8h 30m Shift)
Job Types: Full-time, Permanent, Fresher
Pay: ₹16, ₹22,000.00 per month
Work Location: In person
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