Quality Auditor

1 day ago

Mumbai, Maharashtra, India upGrad Full time

Position Title: Quality Analyst (Calls and Emails)

Business Unit: Working Professional

Experience: Minimum 1 yrs

Location: Marol, Mumbai

Salary Range: 3.5-4.5 LPA

Role Overview:

This role focuses on ensuring and enhancing the quality of customer interactions within a sales or customer service process. It involves conducting transaction audits, providing agent feedback, identifying training needs, and collaborating with internal teams to improve performance, customer satisfaction, and sales outcomes. The position also requires proactive identification of process gaps and the use of quality tools to drive continuous improvement.

Key Responsibilities:

  • Perform call and email audits based on defined guidelines and sampling methodology.
  • Manage the transaction quality framework for a sales and/or customer service process.
  • Identify performance gaps and provide one-on-one feedback to agents.
  • Prepare and circulate regular audit reports within the internal team.
  • Collaborate with the training team by sharing Training Needs Identification (TNI) insights to enhance the quality of calls, emails, and chats.
  • Highlight process or product-related issues and escalate them to the manager or relevant stakeholders.
  • Proactively initiate strategies to enhance team performance, boost customer satisfaction, and increase sales conversions.

Applicant Specifications & Qualifications:

  • A graduate degree in any discipline is mandatory.
  • Must have completed at least 1 year of tenure at upGrad.
  • Prior experience in a customer service or sales process is required.
  • Hands-on experience with the 7 QC tools is essential.

  • Quality Auditor

    4 days ago

    Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through...

  • Call Quality Auditor

    2 days ago

    Navi Mumbai, Maharashtra, India White Force Full time

    Job description Role and Key Responsibilities: • Conduct Quality audits on Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting.• Drive continuous improvement - make recommendations and drive improvement.• Strengthen Quality management processes/ framework to improve quality delivery.•...

  • Senior Financial Auditor

    19 hours ago

    Mumbai, Maharashtra, India beBeeAudit Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Internal Audit PositionWe are seeking a highly skilled internal auditor to join our team. As an internal auditor, you will play a critical role in ensuring the accuracy and integrity of our financial statements.You will conduct thorough audits of our financial transactions, identifying areas for improvement and recommending corrective actions.Assist in the...

  • Financial Institutions Auditor

    6 days ago

    Navi Mumbai, Maharashtra, India beBeeAuditing Full time ₹ 8,00,000 - ₹ 20,00,000

    Statutory Auditor Job DescriptionWe are seeking a highly skilled Statutory Auditor to join our team. As a Statutory Auditor, you will be responsible for conducting statutory audits of financial institutions, primarily banks, in accordance with regulatory and accounting standards.Key Responsibilities:Conduct thorough reviews and analyses of financial...

  • Senior GCP/PV Auditor

    4 days ago

    Mumbai, Maharashtra, India Sandoz Full time

    Job Description- Support the strategic development of an effective global risk-based audit strategy and program; collect, collate, and incorporate input into audit strategy and plan.- Lead, plan, conduct, document, and follow-up of global quality regulatory compliance audits and assessments of GCP/GPvP according to the requirements specified in the...

  • Global Gap Auditor

    4 weeks ago

    Mumbai, Maharashtra, India DNV Full time

    Job Category Auditor Originated in 1864 DNV operates globally in more than 100 countries with our 16 000 professionals dedicated to helping our customers make the world safer smarter and greener As a world-leading certification body we work with companies to assure the performance of their organizations products people facilities and supply...

  • Senior Internal Auditor

    1 week ago

    Mumbai, Maharashtra, India Russell Investments Full time US$ 90,000 - US$ 1,20,000 per year

    Business Unit:Compliance, Risk and Internal AuditReporting To:Associate Manager, Internal AuditShift:EMEA (1:30 pm - 10:30 pm IST) (India)About Russell Investments, Mumbai: Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors,...

  • Senior Compliance Auditor

    4 days ago

    Mumbai, Maharashtra, India beBeeAuditor Full time

    Job SummaryThis is a critical leadership role that requires exceptional experience in GCP/PV auditing, regulatory compliance, and quality management. The ideal candidate will have a strong track record of leading global audits, conducting thorough risk assessments, and providing technical guidance to team members.About the RoleLead the development of a...

  • Principal Quality Auditor

    3 hours ago

    Mumbai, Maharashtra, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

    **Role Overview:**As a detail-oriented Quality Assurance professional, you will play a pivotal role in ensuring the exceptional quality of our customer interactions. Your responsibility will be to closely monitor and evaluate calls/chats to guarantee adherence to our rigorous quality standards.

  • Senior Internal Auditor

    3 days ago

    Mumbai, Maharashtra, India beBeeAuditor Full time ₹ 8,00,000 - ₹ 12,40,000

    Internal Banking AuditsJob Overview:Oversee the Concurrent Audit process to ensure its efficiency.Regularly monitor concurrent audit reports and issue timely submissions.Update concurrent audit checklists on a regular basis.Resolve concurrent audit issues and escalate them when necessary.Evaluate concurrent audit coverage as per policy requirements.Key...