Call Auditor

5 days ago

Mumbai Maharashtra, India Webbizzare Full time

Responsibility:

- Perform call monitoring and develop process improvements to improve the quality

and effectiveness of calls when required.
- Provide feedback to associates regarding the call cycle and catered leads.
- Work with supervisors and management to ensure that all the Customer Experience

professionals are meeting the quality standards.
- Create reports documenting errors and issues for fixing.
- Coordinate and facilitate call calibration sessions.
- Participate in designing call monitoring formats and provide trend data to the

management team.
- Conduct Hygiene checks and Root cause analysis.

Qualifications and Skill Sets:

- Minimum Bachelor's Degree.
- Minimum 2 yrs of experience as a Quality Auditor/Analyst.
- Should be well versed with G-Suite and Microsoft Excel.
- Should have excellent communication skills.

Interested can call at 9821765157

**Salary**: Up to ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Audit: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9821765157

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