Customer Service Executive

3 days ago

Ahmedabad, India OFB Tech Pvt. Ltd. Full time

OFB Tech (OfBusiness) is a tech-enabled platform that facilitates raw material procurement and credit in the B2B markets, focusing on the manufacturing and infrastructure sectors. It integrates technology to enable B2B commerce - to make available better products, at better prices, in better timelines to customers with comprehensive online and offline support. Key raw materials include metals, chemicals, polymers, Agri commodities, petrochemicals, and building materials. OfBusiness provides access to cash flow-based financing for buying raw materials through its NBFC - Oxyzo Financial Services.

The company also offers tech-led marketing services through its BidAssist platform for new growth opportunities. It is India’s fastest tendering engine. “Bidassist” helps millions of tender managers enterprises to discover, monitor, track and follow latest Govt Tenders & Tender results from over 7000 indian govt agencies.

**Profiles - IST Customer Care**

Role - Executive / Sr. Executive

Responsibilities:
- Manage large amounts of incoming calls
- Inside sales for Bidassist Tender software
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree

**Salary**: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- telecalling: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91 8511044467

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