Customer Service Executive

2 days ago

Ahmedabad, Gujarat, India Echopeak Solutions Full time US$ 40,000 - US$ 80,000 per year

Looking to onboard a skilled Customer Service Executive with 1 to 6 years of experience, located in Bangalore/Bengaluru. The ideal candidate should have excellent communication skills in Kannada.

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally.
  • Provide timely and effective solutions to customers via phone, email, or chat.
  • Collaborate with internal teams to enhance customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities to upsell and cross-sell products or services.
  • Stay updated on company policies and procedures for compliance.

Job Requirements

  • Fluency in Kannada is mandatory.
  • Minimum 1 year of experience in customer service or a related field.
  • Possess strong problem-solving and analytical skills.
  • Demonstrate excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet targets.
  • Strong attention to detail and organizational skills are essential.

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