Customer Service Executive

14 hours ago

Ahmedabad, India Elsner Technologies Full time

**Job Description**:
Customer service executive - fresher.

**Responsibilities**:
Conduct thorough research to understand customer industries, business models, and market trends to enhance the overall customer experience

Create and maintain customer documentation

Research to identifyopportunities for upselling and cross-selling our products and services to existing customers

Maintain accurate and up-to-date customer records, interactions, and feedback in our CRM system

Stay up-to-date with product knowledge, industry trends, and best practices to provide valuable insights and suggestions to the team

Provide backend support, including data entry, reporting, and administrative tasks as required

Requirement:
Bachelor's degree in any discipline

Strong computer operating skills and proficiency in MS Office (Word, Excel, PowerPoint)

Excellent English written and verbal communication skills

Outstanding research and problem-solving abilities

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

Strong attention to detail and organizational skills

Prior experience in customer service or support is a plus but not mandatory

**Skills**:
Verbal Communication Skill, Verbal Communication Skills, Attention To Detail, Insight, Customer Service, Data Entry, Organizational Skills, Excel, Communication Skill, Written And Verbal Communication, Ms Office, Organizational Skill, Documentation, Product Knowledge, Powerpoint, Trends, Strong Attention

About Company

Elsner is a full-fledged IT service driven company providing precision Web Development and Mobile Development services which ultimately results in the development of state-of-the-art Software Development solutions to our customers.

Company name
- **Elsner Technologies Pvt. Ltd.**

Location - Shivranjani Cross Road, Satellite, Ahmedabad
Established - 2007

Employees - 200+

Contact no. - 9099916499(HR)

5 Days working

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