Operations Client Service, Srassc

Business Line : Global Services

Work Location : Bangalore

Process Name : Business onboarding and Transition (BOaT)

Position: Team Lead

Shifts (in IST) : 7:00 Am - 4:00Pm IST

State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management and investment research and trading. With $33.99 trillion in assets under custody and administration and $2.81 trillion* in assets under management as of September 30, 2018, State Street operates in more than 100 geographic markets worldwide, including the US, Canada, Europe, the Middle East and Asia. For more information, visit State

Street’s website at

- This figure is presented as of September 30, 2018 and includes approximately $28 billion of assets with respect to SPDR products for which State Street Global Advisors Funds Distributors, LLC (SSGA FD) acts solely as the marketing agent. SSGA FD and State Street Global Advisors are affiliated.

About Business Line

Utilization of a center of excellence (AML Center) model is to deliver AML / KYC activities to multiple Business Units with client contracts. Delivery of AML / KYC activities are in support of the First Line of Defense function as part of the global AML operating model.

About Process

The team you will be joining is a part of State Street Corporation, deals directly with State street Client’s to process Account in various Systems. The client onboarding team monitor the progress of the account openings and actively communicate with relationship Managers to ensure that the account opening process is completed in a timely manner

Key Responsibilities/Skills & Knowledge/ Qualification
- Graduate and above preferably in Finance
- Overall experience of 6-8 or minimum of 18 months as Emerging Lead in State Street
- Completes/submits daily work as requested throughout the day. Maintains appropriate records of daily and monthly activities.
- Support the research and resolution process for exceptions, reconciliations, incorrect transactions and inquiries.
- Independently researches/resolves while keeping Senior Associate informed and seeks assistance, when needed, in a timely manner.
- Escalate unresolved issues to management as required.
- Perform other duties as assigned.
- Compiles and submits necessary documentation to assist with responding to all client requests in a timely, thorough, and professional manner.
- Creates and fosters effective working relationships with internal clients, including Centers of Excellence, Shared Services Business Units and other users.
- Work in conjunction with individuals on the team as well as other Client Service teams, Shared Services/COEs, outsource partners, other business units and external clients as needed to ensure seamless processing according to the fund’s policies, to ensure that all Services Level Agreements are met.
- Ensure all deliverables which are going out of the firm are thoroughly reviewed Participate / Facilitate / execute functionalization efforts
- Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
- Working closely with internal teams during the onboarding process confirming requirements and addressing their inquiries.
- Assist in daily/weekly/monthly reporting.

Primary Skills (Must Have)
- Good knowledge of KYC all type of Entities/Individual reviews
- Strong communication, interpersonal, organizational, and time management skills
- Ability to analyze Client’s Documents with Local Sub-custodian
- Excellent communication, organization, interpersonal planning, and analytical skills
- Deadline and detail oriented
- Excellent communications skills with confidence to interact with multiple levels of management.
- Desire and ability to provide superior customer service to both internal and external customers.
- Strong communication, interpersonal, organizational, and time management skills
- Should be flexible with shifts (including night shifts)

About State Street Corporation:
State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management and investment research and trading. With $33.99 trillion in assets under custody and administration and $2.81 trillion* in assets under management as of September 30, 2018, State Street operates in more than 100 geographic markets worldwide, including the US, Canada, Europe, the Middle East and Asia. For more information, visit State Street’s website at

- _This figure is presented as of September 30, 2018 and includes approximately $28 billion of assets with respect to SPDR products for which State Street Global Advisors Funds Distributors, LLC (SSGA FD) acts solely as the marketing agent. SSGA FD and State Street Global Advisors are affiliated._

For more information on State Street Corporation, please vis